András Bede

Experience

• 

  Bosch Magyarország

  Jan 2018 - Jun 2019

  EAxle Development Trainee

  Development of electric powertrain system- Competitor analysis - Vehicle simulation

• 

  MAN Truck & Bus Hungary

  Jul 2019 - Sept 2020

  Customer Service Engineer

  - Truck & Van specialist- Technical country support (Aftersales & Sales)- Development of service network processes- Development of Aftersales marketing - Competitor analysis

• 

  Ford Motor Company

  Oct 2020 - now

  - Project lead on dealer technical feedback improvement program- Apply analytical skills to identify unresolved customer vehicle concerns in all European markets for assigned vehicle lines. Key indicators for analysis include: Concern reports, connected vehicle data, part demand data, warranty data, reacquired vehicle data. Strive to reduce time between first occurrence indicator and escalation (Patient Zero).- Develop/organize supporting data and analysis to substantiate concerns against QSF (Quick Service Fix) screening criteria.- Work with QSF specialists to escalate concerns in a timely manner to PD/Quality and responsible design & release activities. - Ensure spare parts supply for dedicated service activities, coordinating part recalls- Support efforts with key stakeholders to resolve concerns as required, including assist with locating concern vehicles and parts for inspection. - Coordinate and conduct service trials to ensure feasibility of repair proposals. - Work with CIDR QSF specialists to plan/coordinate repair readiness, and author technical service publications in a timely manner.- Support the technical assistance center and markets. Facilitate overall technical competence.- Maintain dialog with technical assistance center subject matter experts to ensure they have latest technical information regarding concerns, investigations and service fixes.- Coordinate specialized training with group leaders - Lead escalated technical assistance requests and work with engineering subject matter experts to provide support to field service engineers. - Utilize business case process to facilitate lower warranty costs and improved customer satisfaction. Show less

  • Product Concern Engineer

    Jan 2023 - now

  • Serviceability and Ergonomics Specialist

    Oct 2020 - Dec 2022