Parnika Shankar

Experience

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  Sirena Technologies Private Limited

  Jan 2018 - Jun 2022

  Customer Success Manager

  Leading a team across the globe for multiple projects, I engage in the Retention, Renewals, Adoption, and Navigation of Clients across the globe (Laos, Kuwait, Qatar, Canada, Singapore, and Germany).I am serving a crucial role in working with the Internal Team for the development, implementation, and maintenance of customer-first culture.With efficient research skills, I analyze the market to identify business trends, provide business updates to existing clients, and interact with customers to discover potential areas of improvement and the relevant features or functionality for their specific business needs.Accompanied, I impart training to the QA, Sales, Demo, Training, and Support Team on product improvement. Furthermore, I coordinate with the Sales and Marketing Team to provide report analysis of trends in customer behavior and user experience. Driving sincere efforts, I understand the customer journey, take a consultative approach to help clients overcome issues and achieve goals, ensure long-term customer retention, and enhance business value, ROI, and customer satisfaction.I am profound in scheduling, creating, and distributing written content and videos across social media platforms that increased brand awareness of the Clients’ business. Show less

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  TECHADEMY

  May 2022 - now

  Customer Success Manager