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Scott Kaapke

Scott Kaapke

Followers of Scott Kaapke184 followers
location of Scott KaapkeBoynton Beach, Florida, United States

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  • Timeline

  • About me

    Customer Service Team Leader

  • Education

    • Florida Atlantic University

      2008 - 2013
      Bachelor of Science (B.S.) Economics

      Studied General Economics and minored in Business Administration.

  • Experience

    • Publix Super Markets

      Jan 2007 - now

      My role at Publix Supermarkets as a Customer Service Team Leader, is to directly assist the Customer Service Manager and Store Manager with departmental tasks. My responsbilities include:Lead the Customer Service Department which involves managing up to 30 associates at any given time.Coach associates on opportunities, and lead them by exampleHaving knowledge of governmental regulation relating to money services offered from Publix and assisting others when having any questionsExecution of Publix's strategy" To be the premier quality food retailer in the world"Maintaining premier customer service standardsAssist store management with training and administrative tasks.United Way coordinator for my store location(s) Show less

      • Customer Service Team Leader

        Apr 2013 - now

      • Customer Service Staff

        Jan 2007 - Mar 2013

    • Shipt

      Aug 2015 - now
      Personal Shopper

  • Licenses & Certifications

    • A+ Certification

      CompTIA
      Jan 2005

  • Volunteer Experience

    • Computer Technician

      Issued by The Digial Divide (A West Palm Beach government program) on Jan 2005
      The Digial Divide (A West Palm Beach government program)Associated with Scott Kaapke