Elvia Muharami

Experience

• 

  HSBC

  Jan 2010 - Jun 2010

  Personal Banking Staff

  - Fullfill target for new customers with offering banking products (saving products)- Keep relationship with new and existing customers

• 

  United Overseas Bank Limited (UOB)

  Jun 2010 - Jul 2011

  1. Outbound call related customer's problem2. Handling request and complaint by phone3. Making report day by day4. Process report and calculation day by day 1. Handling inquiry, request and complaint from customer by phone related credit card, loan, saving etc.2. Cross selling with customer3. Give excellence service

  • Customer Relationship Management

    Mar 2011 - Jul 2011

  • Customer Service Officer

    Jun 2010 - Mar 2011
• 

  PT.GCI Indonesia (JIESAI)

  Jul 2011 - Mar 2012

  OSS Engineer

  Bakrie Telecommunication Network (CDMA)- Doing analyze of site down for Bakrie Telcom Network- Create any report as needed- Support team to do performance report analyze

• 

  Global One

  May 2012 - Aug 2012

  OSS Engineer

  Bakrie Telecommunication Network (CDMA)- Doing analyze of site down for Bakrie Telcom Network- Create any report as needed- Support team to do performance report analyze

• 

  PT. Sigma Cipta Caraka (Telkomsigma)

  Oct 2012 - May 2018

  #Migration System Billing & Charging - Online Charging System to Turbo Charging Telkomsel- Review and analyze system specifications- Collaborate with QA Engineers to develop effective strategies and test plans- Execute test cases (manual or automated) and analyze results- Evaluate product code according to specifications- Create logs to document testing phases and defects- Report bugs and errors to development teams- Help troubleshoot issues- Conduct post-release/ post-implementation testing- Work with cross-functional teams to ensure quality throughout the software development lifecycle Show less

  • Quality Assurance Tester

    May 2017 - May 2018

  • Project Leader

    May 2016 - May 2017

  • Technical Writer

    Oct 2012 - Apr 2016
• 

  PT. Sigma Cipta Caraka (Telkomsigma)

  Dec 2019 - now

  - Handling various deliverable project in Telkomse- Coordination with PMO during project implementation- Coordination with other relevant teams affected by the enhancement- Createaplanandcreateassignmenttoteam(Requirementgathering, Development Process, Internal Testing, Alignment with relevant team, Deployment, User Acceptance Test & Functional Testing)- Tracking and progress monitoring- Ensure the project meets its goals on time and within budget- Ensure stakeholder satisfaction- Ensure stakeholder communication- Documenting projects process using ClickUp, JIRA, MS Team, Google Sheet, and Power Points- Report & present the progress by daily, weekly, biweekly meeting- Make sure maintenance service run within the SLA- Make sure closing project run smoothly and effectively Show less

  • Project Manager

    May 2018 - now

  • Project Leader

    Dec 2019 - now