Agar Sosa Chinchilla

Experience

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  Transactel, S.A.

  Jan 2005 - Jul 2008

  Operations Team Leader

  As Operations Team Leader, I was responsible for supervising and managing team members. I interacted with clients to ensure satisfaction and service requirements were met. I directed and supervised team performance in terms of quality and productivity, ensuring compliance with established standards. Additionally, I generated team performance reports for presentation to the client, ensuring transparent and effective communication.

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  Capgemini

  Dec 2005 - May 2021

  As Resource Supply Chain Manager, I provided comprehensive support to operations and the recruitment area by analyzing and providing potential human talents for job vacancies. I conducted in-depth analysis of current and future talent supply and demand, offering strategic recommendations to meet demand and support the development of existing talent.My responsibilities included keeping the human talent database up to date and optimized, ensuring it was current with the latest market trends and needs. Additionally, I maintained constant communication with various stakeholders in the human talent supply and demand process, ensuring effective collaboration and agile response to business needs. Show less As Operations Manager for Accounts Payable and Payment Application, I led two key areas: one focused on managing end-to-end processes for accounts payable, and the other dedicated to reconciling payments received in accounts receivable. I supervised teams in both areas, ensuring the achievement of goals and maintaining effective interaction with the client we served, while reporting operational results.My focus was on ensuring efficiency and accuracy at every stage of the processes, while leading and motivating my teams to meet established standards of quality and productivity. I maintained open and collaborative communication with clients to ensure satisfaction and successful delivery of services. Show less As Junior Accounts Receivable Manager, I was responsible for ensuring the proper performance of the accounts receivable portfolio. I managed and directed the workflow of the collections staff, supervised the proper functioning of each designated area, and reviewed the monthly performance of the staff.Additionally, I managed key indicators such as agreed service levels and key process elements, implemented controls to ensure efficiency and accuracy in the collection processes. I managed the human resource, ensuring adherence to departmental procedures and internal policies.I also reviewed and evaluated reports related to collections and had high-level interactions with clients, consumers, and internal partners to ensure effective communication and timely problem resolution. Show less As Manager of Excellence in Delivery, I led projects focused on Quality and Continuous Improvement. I received training in the Lean Six Sigma Black Belt program and provided mentoring and coaching to team members. I provided over 1000 hours of mentoring and coaching on projects using Lean Six Sigma Green Belt methodology. I also provided over 300 hours of mentoring for continuous improvement Kaizen events. I delivered over 30 hours of Basic Lean training to company personnel who subsequently completed improvement projects.I completed projects that increased and improved productivity, as well as projects that resulted in structural adaptations in certain areas of the company, impacting the company's finances and contributing to the Margin of Contribution Acceleration Program. Additionally, I interacted with Continuous Improvement team members around the world, with clients, and performed other administrative tasks. Show less

  • Resource Supply Chain Manager

    Apr 2017 - May 2021

  • Operations Manager: Procure to Pay & Cash Applications

    Feb 2016 - Mar 2017

  • Junior Accounts Receivables Manager

    Mar 2013 - Jan 2016

  • Delivery Excelence Manager

    Dec 2005 - Apr 2013
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  Portal del Mundo

  Nov 2009 - now

  Sworn Translator English to Spanish

  Translator for all types of documents. Certified by Ministry of Education in Guatemala to create translations with legal faith and value.

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  Capgemini

  Jul 2022 - now

  Collections Licensing Manager

  As Collections Licensing Manager, I oversee and manage debt collection operations to ensure strict compliance with regulations in the United States. I work closely with various stakeholders to align our processes with regulations, ensuring continuous improvement of our operational practices.One of my key responsibilities is to ensure that all collection agents have the necessary individual licenses, which involves meticulous monitoring of legal and training requirements. Additionally, I am responsible for coordinating and complying with reports required by different states, as well as collaborating in process audits to identify areas for improvement and ensure regulatory compliance at all times.My proactive, results-oriented approach, combined with my experience in license management and collection regulations, allows me to add significant value to our company and be prepared to provide this same value to any other organization requiring expert leadership in this field. Show less