Sandro Pizzanelli

Experience

• 

  American Management Systems (AMS)

  Jan 1994 - Jan 2000

  System Analyst
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  Cescom Inc.

  Jan 2000 - Jan 2001

  Application Support Manager
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  Bell Canada

  Jan 2001 - Nov 2024

  • Effectively managed multiple project initiatives for the team concurrently, ensuring timely completion and within budget.• Delegated tasks and provided support to business analysts to ensure projects deadlines were met.• Engaged and managed the requirement and solution expectations from stakeholders from key business groups and other IT teams managing systems interfacing with our billing system.• Facilitated integration between our billing and interfacing systems by conducting solution reviews and maintaining communication with all teams. This identified potential impacts and ensured a cohesive end-to-end flow, preventing system interruptions.• Coordinated projects’ testing efforts with third party testing vendor (IBM), ensuring vendor’s solution met the stakeholders’ needs and quality standards.• Managed project’s change requests and scope creep along with the budget implications.• Collaborated with software vendor (Amdocs), delivery team and other system teams to coordinate the scheduling and deployment of solution into production to meet stakeholder’s expectation.• Successfully delivered projects for Bell’s key program, enabling a single billing system for residential services on one account/invoice, eliminating the need to consolidate invoices from multiple platforms.• Led initiative to automate and streamline test data management for efficient data generation across all applications in test environments. Collaborated with Procurement to engage vendors for RFI on potential solutions or tools.• As scrum master on a billing ART, led a team of product owner, developers, and testers to enhance Web Services and API components interfacing with the billing system. Exibir menos • Led and supported a team of business analysts responsible for assessing, designing, testing and deploying rapid pricing enhancements to a key billing platform at Bell.• As part of the front door team assessing the effort and cost for new potential initiatives being considered for business services, was responsible for estimating the level of effort required to enhance the billing system.• Worked on numerous initiatives over the years, conducted impact analysis for change requests to the billing system.• Gathered and documented the functional enhancements for functional components such as eCare, bill formatter, batch billing, collections, account receivables and pricing.• Reviewed and evaluated vendor’s impacted assessment / proposed solution for the change requests, ensuring that it met the stakeholders’ needs.• Lead testing of vendor’s solution, assured quality assurance by designing the test plan and evaluating test case results executed by third party team (IBM).• Managed the resolution of defects uncovered during functional testing and post deployment, and ensured resolution of the defect fixes directly with the software vendor (Amdocs). Exibir menos

  • Sr. IT Project Manager

    Jan 2013 - Nov 2024

  • Sr. Business Analyst

    Jan 2001 - Jan 2013
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  Microcell i5

  Mar 2001 - Jan 2001

  System Analyst