Ann Gabriel

Experience

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  Orlando Health

  May 2011 - Aug 2011

  Corporate Giving Intern
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  The Pelican Bay Foundation

  Oct 2011 - Apr 2013

  Hostess and Server and Bartender
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  Hyatt Coconut Plantation Resort

  Apr 2013 - Nov 2023

  • Manage day-to-day operations of the Front Office that encompasses the Front Desk, Receiving, PBX, and Inventory and Revenue Management• Resolve guest situations and respond to guest feedback on social media and surveys as the Coconut Plantation Social Media Warrior• Maximize hotel profitability by monitoring billing procedures and payment collections• Monitor inventory and perform tasks of inventory control to maintain a year-round average occupancy of 92%• Code, process, and submit all invoices for all departments• Maintain department’s check books and financial status• Serve as Assistant Resort Manager when Resort Manager is not on property• Oversee both Food and Beverage and Recreation departments as a resource for day to day operations and event development and execution• Responsible for resolving any and all guest issues and make large decisions and approvals in Resort Manager’s absence Show less Oversee a housekeeping staff of 32 people to guarantee that all housekeeping aspects of the resort are completed on a daily basisInspect unoccupied units, buildings, and public areas daily to ensure that all housekeeping duties are completed and exceed our guest’s expectationsOversee that all inventory of several buildings is completed and order all housekeeping supplies as needed.• Manage all aspects of both HOA and Developer asset projects 2016- Present o Managed over 1.3 million dollars in 2016 in both HOA and Developer projects such as HVAC Refurbishment and Replacement, Multimedia Gaming Room Concept, Design, and Implementation, and Kitchen Equipment and Restaurant Guest Seating Replacemento Managed over 1.1 million dollars in 2017 in HOA projects such as Compendium Creation, Guest Room Safe Replacement, Guest Unit Paint Project, and Guest Room Electronic Lock Replacement In the year of 2017, Hyatt Coconut Plantation took a direct hit from Hurricane Irma. Due to the damages and repair work, most reserve projects were placed on hold. My efforts were focused on supervising the rebuild of the property and general refurbishment projectso Managed over 1.9 million dollars in 2018 in HOA projects such as Employee Office Hard Goods Replacement, Property LED Upgrade, Television Replacement, and Commercial Washer and Dryer ReplacementCode, process, and submit all invoices for the Operations Department (Housekeeping and Engineering)Serve as Manager on Duty of the resort once a week, ensuring all day to day operations run smoothly and assist in departments as needed Show less Supervise staff of 5 employees to ensure that all recreation facilities and daily activities are performed at high customer and company standardsCreate and execute all guest activities to ensure that their stay meets all expectationsPlan and execute all large special events for the resort including executing guest’s private eventsCreate and market programs for the resort’s children’s camp to ensure success and profitOrder and maintain all supplies needed for the recreation department and resort first aid programCode, process, and submit all invoices for the recreation departmentMaintain department check books and financial statusCreated, developed, and executed new multimedia game room concept for the resortServe as Manager on Duty 1 to 2 times a week, ensuring all day to day operations run smoothly and assist in departments as needed Show less Oversee a housekeeping staff of 32 people to guarantee that all housekeeping aspects of the resort are completed on a daily basisInspect unoccupied units, buildings, and public areas daily to ensure that all housekeeping duties are completed and exceed our guest’s expectationsOversee that all inventory of several buildings is completed and order all housekeeping supplies as needed.Code, process, and submit all invoices for the Operations Department (Housekeeping and Engineering) Maintain department check books and financial statusServing a 2nd year term on the Employee Relations team to plan and execute all employee relations events for a 70 person staffServe as Manager on Duty of the resort once a week, ensuring all day to day operations run smoothly and assist in departments as needed Show less

  • Director Of Operations

    May 2021 - Nov 2023

  • Front Office Manager

    Jan 2018 - May 2021

  • Housekeeping Manager

    Jul 2017 - Jan 2018

  • Recreation Manager

    Jan 2015 - Jul 2017

  • Housekeeping Supervisor

    Feb 2014 - Jan 2015

  • Recreation Supervisor

    Apr 2013 - Feb 2014
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  Hyatt Vacation Ownership

  Apr 2013 - now

  • General Manager

    Nov 2023 - now

  • Director Of Operations

    Apr 2013 - Nov 2023