Robee Ghosh

Experience

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  IBM

  Jul 2017 - Aug 2017

  Customer Experience Reseacher Intern

  Explored markets for different products available in the market in the following field1) Digital Payments2) Augmented/Virtual/Mixed Reality TechnologiesPrepared presentations and reports on the products using the above technologies.Gathered reviews and intel on the products success in the market

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  BNC Network

  Jul 2019 - Oct 2019

  Django Developer

  Use the server side web framework Django to build the following features:1. Build a template for Email Notifications and bind the data to the template using Jinja.2. Create Restful API using the Django Rest Framework.3. Create Documentations for the installation of the framework on Ubuntu and Windows operating Systems.

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  Yaumi International Bakeries

  Apr 2020 - Nov 2022

  IT Support Engineer

  Salesforce Automation Software (WinitSFA) Roll out• Installation and configuration of the software for over 200 tablets used by thesales team for invoicing and stock management.• Migrating old Salesforce Automation system (BMBSFA) which used scheduleddata synchronization with the new software (WinitSFA) which used live datasynchronization• Set up mobile device management (SOTI) to the tablets to remotely connect todevices, online upgrades to new builds, store tablet details and track tablets viaGPS tracking.• Set up journey plans, customer accounts, routes, salesman accounts on thefront-end portal.• Coordinated with development team to help improve the software by KAtesting and identifying issues• Ensure the functionality, usability, and performance of systems meet businessneeds.• Prepare documents and training for the sales team to effectively use thesoftware for invoicing and stock management• Successfully rolled out the software for all the regions in UAE within 3 months.Active Directory Management and Software Installation• Set up email accounts for the staff employees in the A9ure Active directory• Migrating on-premise active directory (Windows Server) to the cloud basedactive directory (Microsoft Azure Active Directory)• Create desktop and laptop details on the ManageEngine Active Directory.• Set up and resolve network issues using the on-premise active directory(Windows Server)• Installing and configuration of software such as Office365, SalesforceAutomation software for reporting, OneDrive and many more applicationsrequired by the staff.• Better organization and tracking of all the company assets and software.Database Management (SQL Server)• Analyzed data to identify and resolve system issues and generate managementreports.• Created scripts to help create, read, update and delete records related to salesinvoice and stock management• Improved database performance, log tracking and Quality of data stored. Show less

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  Xpandretail

  Dec 2022 - Oct 2023

  Software Support Engineer

  - Automated data-related tasks using Python and SQL, reducing manual work by 80% and increasing efficiency by 50% through automation of data checking, validation, and synchronization.- Developed and executed Python scripts to validate data between RDBMS and NoSQL databases, specifically PostgreSQL and MongoDB.- Utilized the NestJS framework to create APIs for internal data querying and analysis.- Improved the quality and efficiency of APIs by implementing rigorous QA testing methods, error handling, and documentation for API endpoints using Swagger and Postman resulting in a 20% reduction in development time and a 15% increase in API performance.- Enhanced data quality of footfall counts, resulting in a significant reduction of approximately 80% in client complaints.- Updated and maintained comprehensive client details, including device location, mall information, operational timings, promotions, and sales on our CRM frontend website.- Managed ticket creation, status updates, and project documentation for all development team projects using Zoho One, reducing the average time for ticket resolution. Show less

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  CARPRO Systems

  May 2024 - Sept 2024

  Application Support Engineer

  -Provided technical support for a car rental application, managing both Level 1 and Level 2 issues.-Utilized SQL Server to perform data fixes and conduct root cause analysis on application issues, ensuring timely resolution and system reliability.-Developed and maintained comprehensive documentation of processes and procedures, enhancing team efficiency and knowledge sharing.