Virapat Jitdee

Experience

• 

  Toyota Motor Thailand Co.,LTD.

  Apr 2008 - Jul 2013

  Chief Engineer

  - Develop After-sales dealer operation for LEXUS in Thailand- Initiate and evaluate "Lexus Exclusive Dealer After-sales Standard" (LEDAS) - Create After-sales Lexus activities such as "Lexus Service Corner", "Lexus Skill Contest", "Lexus Quality Control Contest" and motivation program called "Elite of Lexus Service" - Support "Lexus Exclusive Maintenance Program", "Lexus CS and brand survey" - Monitor After-sales absorption ratio for Lexus dealers- Develop After-sales dealer operation for Toyota in Laos- Initiate and evaluate "Toyota Excellent Dealer After-sales Standard" (TEDAS for Laos) Show less

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  Mazda Sales Thailand

  Aug 2013 - Sept 2014

  Parts and Service Zone Manager

  - Consult dealers to achieve all After-sales & Parts performance in BKK area.- Ensure that all dealers follow by After-sales standard, service process and policy by on-site evaluation and OJT. - Implement & evaluate Mazda after-sales standard (MDOS) and certify Quality service standard(QS)- Achieve customer satisfaction index(CSI) in specified region and Mazda Brand.- Consult authorized 10 nationwide Mazda parts shop to achieve annual target. - Support other company programs such as Master dealer, After-sales seminar, new product launching preparation and so on. Show less

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  Nissan Motor Asia Pacific Co.,LTD.

  Sept 2014 - Dec 2015

  CS Field Representative Manager

  - Achieve Sales & After-sales management KPI (Asean distributors & Dealers).- Develop and Implement Sales & After-sales operation standard called SDOM and AS-DOS to be aligned with each market.- Achieve top rank of customer satisfaction index among competitors by JD Power and local survey in each market (PHI, VIT)- Coach distributors to conduct effective Sales, After-sales and CS action plan with analyzing and problem solving tools.- Coach and support instructors of each distributor on required training or OJT such as how to build CS mindset and create sense of ownership for Nissan dealer staffs. Show less

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  MG SALES (THAILAND) CO.,LTD.

  Jan 2016 - May 2018

  Workshop Management Manager

  - Repair station management standard development and implementation, After-sales DOS- Service network incentive development, Dealer Policy, Recognitionn award, Certification program- Service station's operating condition inspection as a second party and continuous improvement- DMS system maintaining and development, Visualized tools in workshop,

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  Nissan Motor Thailand

  Jun 2018 - now

  • Assistant General Manager

    Apr 2020 - now

  • Sales Training Manager

    Jun 2018 - Mar 2020