Ram Shankar Ojha

Experience

• 

  SSP America

  Jul 2008 - Jun 2010

  Shift Manager

  • Joined the Opening Team of SSP The Food Travel Experts, responsible for launching 9 Food And Beverage Restaurant and Retail outlet at multi location at The International Airport’.• Responsible for sales target achievement, customer service, staff management, stock upkeep, billing as cash management.• Promotional activities in the store which can attract the customers as a result maximizing the sales.• Supervision, Performance tracking, Inventory management, Handling and solving customer queries effectively of the entire store.• Improving the skills of team by regular update and training & development.• Responsible to supply all required material on daily basis. • Prepared reports and other performance analysis paper Show less

• 

  Delhi Duty Free Services

  Jun 2010 - Dec 2018

  Sales:• Applying commercial skills to maximize sales and meet targets in respective department.• Meeting KPI’s i.e. Department Sales Targets/ATV/SPP/Penetration%/staff trainings/attrition% etc.• Timely completion of all administration relating to the management of the team and department.Stock:• Ensuring 100% availability of stock in the department.• Sufficient availability of Gwp/testers/tasting stock/blotters in respective departments.• Effective store merchandising standards• Ensuring all the promotion setups are as per the guidelines.• Communicate regularly with Purchasing re stocks, customer feedback etc• Managing deliveries from stores• Ensure controlled handling of stocks to minimize loss and damage• To have a good product range knowledge within the departmentStaff:• Assist in the recruiting, developing and retaining of staff. • Motivating staff • Correct and fair evaluation of each team members performance• Insisting upon high grooming and personal hygiene standards• To lead by example• BA’s performance management and shift balance across all shifts and location.Standard:• Ensuring ticketing and pricing complies with company policy• Implement and maintain good housekeeping standards• 100% POS & ticket displays on floor.• Meeting operational expectations by implementing and maintaining high retail standards.Service:• Ensuring the team deliver consistently good customer service.• Dealing with customer enquiries and complaints • Strong customer engagement on floor.• Ensuring customer interacting services are happening in department i.e. tasting, spraying, leaflets, trolleys etc. Show less • Joined the Opening Team of DDFS, responsible for launching 9 Duty Free Retail outlet at multi location at The International Airport’.• Handling all the merchandising plan of Liquor, Tobacco and Confectionery.• Responsible for all stock availability on the shop floor.• Merchandising must be done as per the planogram and with supplier’s satisfaction. • Working closely with retail buyers to plan the range of products to be sold• Analysing sales figures and trends• Forecasting future sales and profits• Setting prices and sales targets• Planning budgets and presenting sales forecasts to managers• Planning stock levels, moving stock and making sure that best-selling products are always available• Monitoring which lines sell best• Promoting or reducing the prices of slower-selling lines• Visiting suppliers and stores to discuss how products are selling• Improving the skills of team by regular update and training & development.• Prepared reports and other performance analysis paper• Implementation & execution of in-store promotions Show less

  • Deputy Merchandising Manager

    Jun 2012 - Dec 2018

  • Senior Merchandiser

    Jun 2010 - Jun 2012
• 

  Spencer's Retail

  Dec 2018 - Dec 2022

  • National Category Manager , FMCG

    Apr 2021 - Dec 2022

  • Sr. Manager Buying and Merchandising

    Dec 2018 - Apr 2021
• 

  Ospree Duty Free (MTRPL)

  Dec 2022 - now

  Assistant General Manager-Category