Mohammad Yatim

Experience

• 

  Mersaco SAL

  Jan 2014 - Apr 2017

  Imprint machine operator

  • Imprinting medical samples as not for sale• Preparation of requested samples orders.• Check the quantities transferred from other sub-inventories as per batch number & expiry dates.• Assist in stock count.• Make sure to store the products according to quality guidelines.

• 

  Teleperformance Lebanon

  Sept 2015 - Nov 2016

  CSR/Touch lebanon call center (part-time)

  • Offer superior quality of Service to Touch Customers, through handling inbound calls.• Provide customers with all required information related to the company products and services.• Identify and assess customers’ needs to achieve satisfaction• Applying FCR concept for all customers inquires.• Handle mobile internet basic trouble shooting related issues.• Create a smooth communication channel with different departments to resolve customer problems and requests when needed.• Up selling• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.• Escalating customer complaints to concerned departments when needed. Show less

• 

  ABC Lebanon

  May 2017 - now

  - Responsible for the smooth running of operations in case of opening, closing or renovating tenants- Maintain a strong presence on floor to ensure a proper functioning of the premises- Ascertain that tenants fully comply with ABC standards, policies and procedures and follow up on related issues - Follow up closely with the Cleaning Supervisors on the cleaning tasks and general hygiene - Supervise the Parking, Cleaning and Security Teams, handle related issues and report when necessary- Execute daily maintenance tasks in coordination with the technical department- Follow up monthly on the quality control report and make sure to enhance and develop the areas for improvement- Establish solid relationships with tenants and ensure constant coordination for successful initiatives- Address any incident pertaining the Mall and Tenants- Be proactive in handling issues related to customer complaints while on the floor- Coordinate with the Marketing on events implementation- Manage allocated projects from initiation to completion while coordinating and briefing Operations Manager Show less Operations:• Accountable for the timely and proper opening and closing of the Mall• Maintain a strong presence on floor to ensure a proper functioning of the premises• Ensure that ABC and tenants’ employees abide by set policies and procedures• Cater to tenants’ requests to ensure satisfaction according to standards on a daily basis• Organize receiving, delivers and entry requests are occurring as per the policy and guidelines• Follow up closely with the Cleaning Supervisors on the cleaning tasks and general hygiene to ensure a good image• Supervise the Parking and Security Teams, handle related issues and report when necessary• Execute daily maintenance tasks in coordination with the technical department in order to maintain required standards at all levels• Supervise and follow up on the fit out works and tenants’ new implementations• Deliver the Lost and Found items to the Customer Service Department if any Reports• Address and submit any incident pertaining the Mall and Tenants• Circulate letters and memos to tenants• Follow up monthly on the quality control report and make sure to enhance and develop the areas forimprovementStakeholders Relationship:• Establish solid relationships with tenants and ensure constant coordination for successful initiatives• Build strong relationships with different departments and ensure continuous communication for optimal achievementsOther:• Provide continuous guidance and support to the Operations team to maintain a high level of motivation and productivity• Act as a role model while demonstrating the core values of the company with peers and subordinates• Remain up-to-date with the latest development and best practices in the field• Perform other job-related duties as assigned and as per the business need Show less • Transmit messages and answer queries accurately when receiving incoming phone calls• Receive and distribute all incoming correspondences including faxes and internal courier in an accurate and timely manner• Place outgoing phone calls in an accurate and timely manner• Welcome all visitors in the receptionist area and make the referrals accordingly• Handle and monitor the office stationary stock• Manage and maintain the booking of the conference and training rooms• Photocopy and type documents upon request Show less

  • Mall Operations Supervisor

    Jan 2023 - now

  • Mall Operations Officer

    Jan 2021 - Dec 2022

  • Customer service agent / Receptionist

    May 2017 - Dec 2020