Kimyata Bryant

Experience

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  Xerox

  Mar 2006 - Feb 2009

  Customer Service Representative

  - Developed and implemented new call center strategies and operations, resulting in a 25% increase in call volume and a 20% increase in customer satisfaction scores.-Analyzed customer service data to identify trends and opportunities for improvement, resulting in the implementation of new customer service standards and a 10% increase in first call resolution rate.-Managed a team of 25 call center representatives, providing ongoing coaching and feedback to improve performance and achieve team goals.- Train and coach call center staff on customer service techniques.-Train new employees Show less

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  Glorious Church Of Raleigh

  Jan 2007 - now

  Media Ministry Director

  Working close with the Pastor, we desire to spread the word of God around the world.Duties also include: Social Media Marketing, Web Master, Videographer, Photography , LiveStream, Soundboard operator

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  Perfect Solution Kleaning

  Jul 2008 - Jan 2022

  Bookkeeper

  -Coordinated home cleaning schedule based on client availability and realistic time constraints.-Prepared accurate financial reports each month by collecting, analyzing, and summarizing account information.-Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.-Collaborated with supervisors and managers to develop solutions regarding discrepancies.-Certified and processed payroll, electronic deposits and pay adjustments while distributing checks. Show less

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  Farm Fresh Produce Inc.

  Oct 2011 - Oct 2013

  Accounting Manager

  Assisted owner in setting up new business. Created and sent invoices to customers and vendors. Communicated with customers over the phone and email. Utilized: Win 7, Outlook email, 2 accounting programs, QuickBooks and Famous.

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  HCL Technologies

  Feb 2015 - May 2024

  Human Resource Manager- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization. Trained new employees.-Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.-Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.-Maintained payroll and benefits for employees, minimizing financial discrepancies through detailed program management. Show less • Service Desk• Assisted employee's that called in for assistance.• Assisted teammates with active calls• Perform escalations with L2 TeamsMS office (Outlook, Word, Excell, PowerPoint). Software repair and installations. Networking Concepts. VPN, and Wireless application support. Antivirus Software. SCCM Remote Tool. Quality Control. Utilize: Active Directory, Quest One, Outlook email, Lync, Remedy, Service Now, Workday, Jabba, Lotus Notes, Costpoint VPN and DBam. Projects worked: Shire Pharmaceuticals, Rockwell Automation, Leidos, GulfStream, Becton Dickinson, Proctor & Gamble Show less

  • Service Desk Manager

    Feb 2019 - May 2024

  • Customer Service Representative

    Feb 2015 - Sept 2019