Mike Terry, PMP, CKM

Experience

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  Buckley Jiu-Jitsu

  Sept 2006 - Nov 2008

  Customer Service Representative

  Created new filing system that increased data input speed by 300% Top sales person for 10 of the last 12 months of employmentAssisted class instructionOccasionally opened, closed and ran day-to-day operations if management was absent

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  Indigo

  Sept 2008 - Jan 2011

  Cashier Supervisor

  -Developed excellent communication skills by dealing with many types of customers-Supervised cashiers and trained new employees-Solved any and all customer service issues at the cash desk-Authorized to return items, change prices, access safe, and perform paid-ins/outs

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  Vector Marketing

  Apr 2010 - May 2010

  Sales Representative

  Sold over $2500 in knives and cutleryParticipated in Vector's renowned sales training programAttended conference for top performing new sales reps

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  Knowledge First Financial

  Jan 2011 - Apr 2011

  Business Analyst

  -Researched demographics of major Canadian cities to identify potential markets-Planned and organized office events (Treat Fridays, All Star Recognition Event)-Reviewed survey results and made recommendations to address concerns-Analyzed current sales rep locations and highlighted key areas of opportunity-Filmed, directed and edited informative corporate videos (3-4 minutes each)

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  HP Canada

  Sept 2011 - Dec 2011

  Environment & Business Analyst

  -Communicated HP Canada’s Environmental Team’s programs to internal and external audiences through newsletters, email blasts, and Facebook postings-Represented HP at various events, including 2011’s Canadian Printing Awards and Schulich School of Business’ 2011 Net Impact event for sustainability professionals-Successfully launched and managed Smart Commute carpool program for HP Mississauga office-Planned and executed events for Waste Reduction Week 2011, including an electronic waste recycling facility tour and an on-site electronic waste collection-Assisted in developing collateral and program strategies for the launch of World Wildlife Fund Canada’s Living Planet @ Work Program, Championed by HP-Educated HP employees and partners on HP’s environmental programs and successes through presentations and webinars Show less

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  University of Waterloo

  May 2012 - Aug 2012

  Communications & Alumni Relations - Faculty of Environment

  -Researched and produced reports based on new-graduate exit survey, alumni event preferences, and mentoring programs-Planned for and promoted Jack Rosen student design competition-Organized and maintained UW Environment's alumni LinkedIn group, contacting new members and verifying employment data for records updates-Designed basic graphics and other tasks to support Geography 50th Anniversary celebration-Wrote alumni profiles for faculty website-Edited and reformatted EV3 tour script-Gave EV3 tours and organized other tour volunteers-Restructured and updated co-op training manual Show less

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  WWF-Canada

  Jan 2013 - May 2013

  Employee Engagement Co-op

  - Supported the development and administration of WWF's Living Planet @ Work program, which organizations join for free to learn how to reduce the environmental impact of their operations- Participated in outlining a social media strategy for LP@W using LinkedIn, Facebook, Twitter and Pinterest- Assisted in launching the new LP@W website by outlining a system for data collection and analysis, reviewing for grammar and functionality errors, and running a training session for users- Drafted messaging to promote WWF campaigns, such as Arctic Home and National Sweater Day, including social media posts, mass emails, and content for WWF and WWF partner web pages, like HP- Approached organizations in person, by phone, and by email to explain the benefits of becoming a LP@W member, not just in terms of reduced environmental impact but also increased productivity as a result of engaging employees- Performed a variety of research tasks, such as finding conferences to promote LP@W, determining LP@W's potential competitors, and identifying organizations likely to be interested in LP@W Show less

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  University of Waterloo

  Jun 2013 - Apr 2014

  Research Assistant

  - Supported a project with the goal of analyzing the effectiveness of hundreds of environmental partnerships between private firms, government, and NGOs- Consulted with Professor Lin on Excel, spreadsheet, and data management- Provided training and support to fellow research assistants to increase the speed with which they were coding, teaching them formulas and short cuts- Using excel formulas, I developed GANTT charts to automatically illustrate the length and classification of hundreds of partnerships visually, to enable conclusions to be drawn from data Show less

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  Environmental Advisory Group

  Nov 2013 - Dec 2015

  Project Engineer

  - Conducted waste and packaging audits for clients to collect data for government mandated Waste Audit Reports, Waste Reduction Work Plans and other ministry required documentation- Wrote, designed, and submitted provincial stewardship reports for a variety of clients, ensuring their compliance with applicable regulations- Wrote award applications on clients’ behalf, resulting in recognition at the Recycling Council of Ontario Awards gala, as well as having client projects named among Delta Management’s Clean 50 Top 15 Projects for 2014- Drafted proposals, emails, letters and presentations to attract new clients- Visited clients to discuss their aspirations related to stewardship and environmental programs, successfully presenting to middle management, directors, or executives- Drafted recommendations to clients to improve waste diversion and recovery rates- Managed distribution of newsletter and transition to new website Show less

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  WWF-Canada

  Jan 2014 - May 2014

  Employee Engagement Coordinator

  - Supported the development and administration of WWF's Living Planet @ Work program, which organizations join for free to learn how to reduce the environmental impact of their operations- Supported execution of inaugural Spring Things Workplace Giving campaign, which raised nearly $400,000 for conservation projects-Tracked donations, registrations, website traffic and usage, compiling reports to showcase the impact of Living Planet @ Work

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  Canadian Stewardship Services Alliance

  Dec 2015 - Oct 2021

  - Lead knowledge management initiatives and projects across the enterprise - Assist the enterprise in its transition to working remotely - Manage enterprise MindTouch site ("our Wikipedia") including facilitating the article selection, development, review, approval and publication process - Manage CRM system (SAP Hybris Cloud for Customer) leading implementation of enhancements, system administration, training and troubleshooting - Design and deliver training sessions across the enterprise on applications and processes - Host workshops, lunch and learns, white boarding sessions, lessons learned and other group sessions - Lead and support enterprise change management - Support business teams in educating internal and external stakeholders on their obligations - Optimize the flow of knowledge through the enterprise Show less • Gather requirements from business teams and facilitate consensus of requirements across multiple stakeholders and conflicting inputs• Develop and maintain Business Analyst governance documents (e.g. BRD, Requirements Matrix) throughout the project lifecycle and manage corresponding technical and functional documents from third party vendors for enterprise applications• Create and maintain business process documentation including process maps, processes and procedures• Support the development and maintenance of project management deliverables including plans, schedules, estimates, responsibility and compliance matrices• Conduct enterprise application testing including leading Quality Assurance, coordinating User Acceptance Testing and supporting Integration Testing, when applicable• Support the creation and maintenance of job aides, templates and other business user tools related to enterprise business processes and applications• Coordinate change management communications and training activities for new and continuous improvement initiatives• Act as a Subject Matter Expert (SME) to business teams on the use of enterprise applications and the execution of associated business processes• Participate in onboarding and orientation sessions for new team members• Support periodic application maintenance through the execution of regression tests, validations of datasets and completion of health check activities• On an ongoing basis, track completed tasks on initiatives to support status and financial reports at project, program and enterprise levels as required Show less - Subject matter expert on stewardship legislative frameworks including legislation, regulation, program plans, rules, membership agreements, and policies- Key player in training design, documentation and execution for teams across CSSA and the stewardship organizations it serves- Liaised with team managers and directors to understand report requirements and assisted Business Information Systems team in report design and delivery- Lead administrator on CRM system implementation and point person with implementation partner to ensure system achieves business requirements- Represented PMO in weekly CRM meetings with various teams including NSS, Compliance, Service Provider Reporting, Recycle BC, and more- Member of Steward Improved Reporting Initiative committee, which is actively pursuing my ideas on obligation question redesign and material group flat fees- Supported Director, PMO, on Enterprise Content Management initiative, to ensure enterprise taxonomy, documentation, and collateral are designed optimally- Subject matter expert on steward experience for steward portal redesign project- Supported employees of all levels, from entry staff to VPs, as systems administrator and general subject matter expert Show less - Recognized team expert on governing documentation for stewardship programs, including Steward Rules, Membership Agreements, and Policies- Responsible for drafting briefing notes for legal counsel outlining steward compliance issues- Prepared monthly reports for team managers and stewardship program managing directors- Planned and coordinated data cleanup projects involving nearly 3,000 steward accounts across six stewardship programs, leveraging information from SAP based ECC and CRM systems- Designed countless Excel tools and trackers to improve data quality and enable team members to more easily adhere to processes- Supported communications department in drafting web content, emails, webinars and presentations, providing advice on how to clearly articulate complex topics to various audiences- Designed processes to improve data integrity - Regularly represented Steward Services team in collaboration with other departments, including Project Management Office, Communications, and Legal Counsel Show less - Delivered excellent customer service to countless stewards developing and filing packaging and printed paper stewardship reports for programs in BC, Saskatchewan, Manitoba, and Ontario- Team's designated trouble shooter for users' technical issues within an SAP based reporting system- Proposed, drafted, and participated in development of collateral to improve steward reporting process, including the 'Ready to Report Checklist'- Drafted and delivered training presentations to team members and managers- Drafted and participated in development of external facing steward policies Show less

  • Manager, Enterprise Knowledge · PMO

    Jun 2021 - Oct 2021

  • Business Analyst, Project Management Office

    Jan 2020 - May 2021

  • Knowledge Management Coordinator, Project Management Office

    Jan 2019 - Dec 2019

  • Business Coordinator, National Steward Services

    Oct 2017 - Dec 2018

  • Steward Services Representative, National Steward Services

    Dec 2015 - Sept 2017
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  Resource Recovery Alliance Services

  Nov 2021 - Sept 2022

  Manager, Enterprise Knowledge
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  Circular Materials

  Sept 2022 - Sept 2024

  - Lead learning & development initiatives- Manage the knowledge base- Support employee onboarding- Deliver presentations and demos- Facilitate workshops and other learning experiences

  • Senior Manager, Learning & Development

    Mar 2024 - Sept 2024

  • Manager, Enterprise Knowledge

    Sept 2022 - Mar 2024
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  Mike Terry Consulting

  Sept 2024 - now

  Independent Consultant

  Independent consultant with over 10 years experience in the field of extended producer responsibility.