Gizem Taskin Ozener MSc, CIA, CFSA

Experience

• 

  Akbank

  Apr 2006 - Feb 2010

  Auditor

  • To audit the bank branches, investigate the operations of the branch in compliance with banking laws, regulations and company policies, determine the potential risk areas and make recommendations.• To examine the credits and analyze the credit worthiness of the customers, measure the performance of branch both company-wise and market-wise, to observe the performance of the personnel and provide feedback to related headquarter departments.• To participate in special and administrative projects, investigations as requested. Show less

• 

  HSBC

  Feb 2010 - now

  • Provide clear, concise, consistent, constructive and customer conscious advice and strategic guidance to WPB with specialist coverage on regulatory compliance matters • Proactively assist and engage with senior management in identifying and managing compliance risks. Supervise and monitor Compliance Risk & Control Assessments• Assist relevant regulatory engagements with regulatory authorities in the UAE supervising WPB. Support strategic interactions, regulatory inspections, regulatory change and requests for information.• Enable business sustainable growth through compliant strategies ensuring initiatives meet regulatory expectations and risk appetite • Drive implementation and deployment of Global Compliance policies, local regulations and transformation programs • Support the design and delivery of the annual Compliance WPB plans • Maintain a holistic overview of WPB regulatory risks across the 3 lines of defense • Act as first point of escalation and engagement on complex projects requiring Compliance input and review of new regulatory impact assessments released• Design Compliance training material & support delivery to business & compliance stake holders.• Represent compliance in key decision making governance forums and working committees as assigned• Advise and guide Assurance teams and the First Line of Defense on internal control monitoring plans to evaluate business compliance with all relevant laws, regulations, codes and internal policy/procedures. • Oversee escalated complaints posing regulatory compliance risks • Meet local/regional/group led /regulatory reporting and ad-hoc projects as required. • Accountable for working with Global Compliance stakeholders on extra-territorial regulations and Global Regulatory Compliance programs. Show less • Leads and manages a schedule of Compliance Assurance reviews for GBM and CMB business lines in accordance with the regulations and group internal policies on a timely basis.• Prepares reports to inform key stakeholders of the outcome of review work, including rating findings and assigning owners/actions.• Ensures monitoring activities provide adequate coverage of the Group’s key regulatory risk, liaising with Global Compliance teams as necessary.• Fosters a positive culture of compliance by working proactively with the business, Compliance Advisory teams, Chief Control Officers (CCOs), Chief Operating Officers (COOs), Chief Risk Officers (CROs), internal controls functions, and other Compliance professionals to ensure that best practices and systems are in place to facilitate business growth and the overall success of HSBC in accordance with applicable laws, rules, regulations and internal policy.• Contributes to the provision of education and support to Compliance Assurance specialists in MENAT sites in risk assessments, planning and conducting reviews.• Helps implementing the Group compliance policy locally by managing compliance risk in liaison with the guidance of Global Head of Compliance and Global Heads of Compliance Assurance. Show less • Undertaking of regulatory compliance monitoring and testing reviews of the business lines in MENAT as a second line of defense.• Ensuring business activities are in accordance with regulatory requirements and group policies and procedures.• Ensuring local monitoring activities provide adequate coverage of the Group’s key regulatory risk, liaising with Regional and Global Compliance teams as necessary.• Fostering a close working relationship with key stakeholders in MENAT including the in – country monitoring teams, MENAT COOs, CCOs and other senior management, including keeping abreast of key business, regulatory and industry developments.• Contribute to the preparation of compliance risk assessments, drawing on the experience and knowledge of the wider RC team and with the active participation of senior managers in the Business.• Contribute to the provision of education and support to monitoring specialists in MENAT sites in risk assessments, planning and conducting reviews. • Prepare reports to inform key stakeholders of the outcome of monitoring and review work, including rating findings and assigning owners/actions • Develop and maintain a collaborative working relationship with MENAT RC monitoring specialists and key business stakeholders whilst ensuring independence of the monitoring function. Show less • To accomplish business targets of the managed wealth products, keeping strong track of wealth products volumes, revenues and customers.• Responsible for governance, oversight, sales processes of HSBC mutual funds, non-HSBC mutual funds, OTC derivatives, fixed income securities, equity brokerage products (individual stocks, futures/contract at derivative exchange), and Spot FX transactions.• To take initiative and responsibility in delivering new products, improving existing product features and services, in alignment with the related parties namely, Customer Propositions, Customer Insight and Customer Experience to increase market share, managing price strategy of wealth products.• To optimize, develop and implement formalized procedures and processes for the products managed in line with the Group standards and local regulations.• To ensure all marketing materials, customer solutions and offers are consistent with wealth product mix and proposition.• To deliver the P&L as set by management for sales and retention targets for wealth products and to work with all the distribution channels and teams in Customer Value Management.• Responsible for overall Wealth Product Management influencing the performance of RBWM. Also has responsibility to influence the wealth product range, ensuring Turkey fit by providing feedback to Group and positioning HSBC for long-term sustainable growth and the implementation of Group strategy. Show less • To perform the Head Office and Process Audits within the scope of Group’s procedures and regulatory requirements.• To review the processes and to provide assurance services by identifying potential risk areas in accordance with laws, regulations and company procedures including but not limited to IT Projects, Corporate & Commercial Credits, Consumer Credits and Credit Cards, Credit and Risk, Risk Management, Compliance and Anti-Money Laundering (AML), Wealth Management, Human Resources, Vendor Management, Trade Finance & Services, Finance and Financial Reporting.• To give support to HSBC Europe Audit in local audit assignments including such as Finance, Accounts Payable, Business and Commercial Product Governance processes.• To monitor the Annual Technology Plan (ATP), review the scope of the projects and perform Project Audits where necessary. Show less

  • Senior Manager Compliance Advisory WPB HSBC Bank Middle East Limited

    Aug 2022 - now

  • Senior Manager, Compliance Assurance UAE and MENAT, GBM and CMB - HSBC Bank Middle East Limited

    Apr 2021 - Aug 2022

  • Regional Manager - Regulatory Compliance Risk Assurance (RCRA) MENAT - HSBC Bank Middle East Limited

    Sept 2016 - Mar 2021

  • Wealth Products Manager

    Jun 2013 - Aug 2016

  • Senior Auditor

    Feb 2010 - May 2013