Deep Enrich
Kari Kyger
Computer Support Technician
149 followers
Greater Richmond Region
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About me
CompTIA Security + Certified
Education
New Horizons Computer Learning Centers
2018 - 2018Computer and Information Systems Security/Information AssuranceCourses completed:CompTIA Security+EC Council Certified Ethical Hacker
Experience
Virginia Information Technologies Agency
Nov 2004 - Jun 2006Computer Support TechnicianDesk side and remote support to user to include software and hardware support. Manage refresh cycles. Manage user accounts using Active Directory.
Northrop Grumman
Jul 2006 - Nov 2017Computer Support TechnicianTech Lead for the Remote Desktop Support Team.Provide end user support for all users in the agencies supported by the VITA partnership.Provide technical support for field techniciansWork with Networking team, Server team, and Software Packaging team to provide end user services.Oversee the daily performance of computer systems.Develop procedures and training materials.Coordinate staff training on new software, policies and procedures, developing training methods as needed.Provide excellent customer service in a professional and timely manner. Show less
22nd Century Technologies Inc.
Aug 2018 - Nov 2021Senior Information Technician Shift Lead
Virginia Housing
Nov 2021 - nowLead Desktop Support Analyst
Licenses & Certifications
- View certificate
Fundamentals for Supervisors (FFS)
Virginia Commonwealth UniversityMay 2025
ITIL foundations v4
PeopleCertApr 2023ITIL Foundation
PeopleCertAug 2011
CompTIA Security+
CompTIAJul 2018
HDI Desktop Support Technician
HDIJun 2014ITIL Intermediate Certificate in Service Transition
PeopleCertOct 2011HDI Support Center Analyst
HDIJan 2017
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