Kari Kyger

Kari Kyger

Computer Support Technician

Followers of Kari Kyger149 followers
location of Kari KygerGreater Richmond Region

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  • Timeline

  • About me

    CompTIA Security + Certified

  • Education

    • New Horizons Computer Learning Centers

      2018 - 2018
      Computer and Information Systems Security/Information Assurance

      Courses completed:CompTIA Security+EC Council Certified Ethical Hacker

  • Experience

    • Virginia Information Technologies Agency

      Nov 2004 - Jun 2006
      Computer Support Technician

      Desk side and remote support to user to include software and hardware support. Manage refresh cycles. Manage user accounts using Active Directory.

    • Northrop Grumman

      Jul 2006 - Nov 2017
      Computer Support Technician

      Tech Lead for the Remote Desktop Support Team.Provide end user support for all users in the agencies supported by the VITA partnership.Provide technical support for field techniciansWork with Networking team, Server team, and Software Packaging team to provide end user services.Oversee the daily performance of computer systems.Develop procedures and training materials.Coordinate staff training on new software, policies and procedures, developing training methods as needed.Provide excellent customer service in a professional and timely manner. Show less

    • 22nd Century Technologies Inc.

      Aug 2018 - Nov 2021
      Senior Information Technician Shift Lead
    • Virginia Housing

      Nov 2021 - now
      Lead Desktop Support Analyst
  • Licenses & Certifications

    • Fundamentals for Supervisors (FFS)

      Virginia Commonwealth University
      May 2025
      View certificate certificate
    • ITIL foundations v4

      PeopleCert
      Apr 2023
    • ITIL Foundation

      PeopleCert
      Aug 2011
    • CompTIA Security+

      CompTIA
      Jul 2018
    • HDI Desktop Support Technician

      HDI
      Jun 2014
    • ITIL Intermediate Certificate in Service Transition

      PeopleCert
      Oct 2011
    • HDI Support Center Analyst

      HDI
      Jan 2017