Amanda Klemundt

Experience

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  City Limits Restuarant

  Jun 2002 - Aug 2005

  Lead Server
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  Cronk's Oakridge Restaurant

  Aug 2005 - Jun 2008

  Lead Server
• 

  Newaygo Medical Care Facility

  Jun 2008 - Oct 2013

  Shift Lead
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  Gerber Life Insurance Company

  Oct 2013 - Jun 2019

  Oversee a group of 13 licensed Sales agents, both remote and internal. Handle HR requirements, coach to business needs, train new employees, and help prepare agents accel to their next career goal. Facilitate one on one agent meetings, conduct call listening trainings to refine agent call performance, and create incentives to drive positive moral while increasing productivity within the work place! Help brainstorm, create, and execute company wide picnics, outings, and volunteer opportunities. Manage 4 different sectors of this committee to execute various initiatives throughout the company. Organize year end events, onboarding to join the committee, and team restructuring. Build Townhalls to inform employees of past production and upcoming updates. Work with leadership to understand company vision. Create/oversee committee budget. Create videos for training and updates. Sales Training new and tenured fully licensed remote and onsite call center agents. Facilitate and create process improvement trainings, procedure updates, and compliance refreshers. Support Supervisors in time of absence, and work with various departments to optimize call center performance. Create and execute call center wide incentives. Mentor, coach, and train new processes, products, and procedures new and tenured agents on/offsite. Assist/coaching new agents with systems, products, and procedures Obtain my Life Insurance licenses in all 50 states, and assist customers with current policies and add new coverage

  • Sales Supervisor

    Jun 2018 - Jun 2019

  • Inspire Team Lead

    Oct 2013 - Jun 2019

  • Sales Optimization Team

    Apr 2017 - Jun 2018

  • Contact Center Team Lead

    Aug 2015 - Apr 2017

  • New Hire Mentor/Trainer

    Jun 2014 - Aug 2015

  • Customer Sales and Service Representative

    Oct 2013 - Jun 2014
• 

  Acrisure

  Jun 2019 - now

  Build and execute volunteer initiatives, and company incentives. Oversee all regions within Regulatory Affairs Carrier Team. Strategic planning for consolidation of past acquisitions, and newly acquired agencies partnering with Acrisure. Oversee Acrisure's North East Agency Partners, and the North East team members. Work with various Agency Partners to move and update business information after acquisition.

  • Administrative Lead

    Apr 2024 - now

  • Life at Acrisure

    Jun 2019 - now

  • Corporate Affairs Supervisor

    Aug 2022 - Apr 2024

  • Supervisor - Regulatory Affairs Carrier Team

    Nov 2021 - Aug 2022

  • Regulatory Affairs Team Lead - Northeast Region

    Feb 2020 - Nov 2021

  • Regulatory Affairs Specialist

    Jun 2019 - Feb 2020