Nithyanandh S

Experience

• 

  Sutherland Global Services, India

  Nov 2005 - Mar 2015

  • Business Analyst and team manager

    Jun 2013 - Mar 2015

  • Quality Analyst & SME-Technical Process Group

    Jun 2007 - Jun 2013

  • Technical Support HP & Dell

    Nov 2005 - Jun 2007
• 

  Sutherland Global Services, India

  Feb 2018 - now

  SIGNIFICANT HIGHLIGHTS: • Significant role in conducting SCRUM daily stand-up, product backlog, sprint planning, review and retrospective meetings• Handled Production Support Projects in SmartLeap, administered more than 10 projects with a team of 30, worked with DBAs ETL Developers, Technical Architects, Business Analysts and boosted account profit by 25% through creative process & team management • Diverse talent in hiring/recruiting/training, and led a team of more than 20 Engineers; coached, mentored and led personnel within a technical team environment • Proactive in handling key clients namely: Dell, HP, COPA, Qatar, Indigo, AT&T, McAfee, Norton, Lenova, etc. • Managed retired legacy Data Warehouse with saving of US $ 800K; and played a major role in defining Enterprise Data Warehouse (EDW), Operational Data Stores (ODS) and subject data marts that perform well and meet the user expectations • Successful in managing customers with an average CSAT score of 4.0 out of 5.0 • Proven deft at translating stakeholders’ requirements into over 10 different tangible deliverables such as functional specifications, user cases, user stories, work flow process diagram and data flow model diagrams Show less OVERALL DELIVERABLES: • Spearheading all aspects of project Life Cycle i.e. from requirement gathering till the implementation of the overall program by performing deliverables such as project objectives, requirement, risk assessment, strategic plans, status reports and steering Committee Briefs Development• Strategic in defining project scope, setting goals, analysing business requirements, identifying dependencies, risk and issues on a timely basis• Strategic role involvement in solution delivery to risks that are vulnerable to the set project goals within budgetary constraints• Significantly responsible for successful project execution with respect to resource allocation, quality assurance and manpower planning; fostering team coordination, managing issues/mitigation and remediation plans for resolving escalations• Involved in coaching other project Managers, mentoring teams for work productivity and to make the most out of Agile/Scrum frameworks; removed impediments through the right personnel, worked without coercion, through facilitating discussion, decision making, and conflict resolution platforms• Interacted with the senior management, business partners, stakeholders, project teams and project Managers to identify business opportunities and high impact risks • Empowered teams to self-organize and grow cross-functionality and promote continuous improvement• Led cross-functional meetings and fostered teamwork for change management and escalation resolution to deliver/implement the projects as per scheduled deadlines; extending post – implementation/maintenance support to technical support team and client Show less

  • Project Manager

    Mar 2019 - now

  • Scrum Master

    Feb 2018 - Feb 2020