Lucia Mudau

Experience

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  MARSHAL NIGHTS SECURITY SERVICES

  Apr 2018 - Feb 2019

  Office Administrative Assistant

  * Organize workplace activities and operations to ensure effectiveness and adherence to corporate rules.* Manage the senior management's schedules, travel plans, appointments, and other activities.* Manage incoming and outgoing calls, as well as communications (mail, parcels, etc.).* Make and update records and databases with information about employees.* Worked closely with the executive manager, managed his diaries and scheduled meetings and appointments for him.

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  Sage

  Oct 2023 - now

  Retention Advisor

  • Successfully managed customer concerns and complaints, which led to increased retention rates.• Effectively communicated value propositions and negotiated terms that retained customers who were on the verge of leaving• Used data to identify reasons for customer churn and developed strategies to address these issues and analyzed survey data to identify trends and areas for improvement.• Increased revenue by upselling and cross-selling to retained customers• Ensured data accuracy and integrity by employing rigorous data validation techniques.Effectively managed debtor and creditor accounts, ensuring timely payments and resolvingoutstanding issues.• Conducted thorough background checks, assessed customer risk profiles, verified customerinformation, analyzed financial and behavioral data, and ensured compliance with company policies and regulations. Show less