Kyle Rodriguez

Experience

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  Miami Dade College

  Jan 2013 - Dec 2015

  Student Assistant

  •Answered department telephone and directed calls, while providing answers to routine questions relating to programs, faculty schedules, and general information.•Opened, sorted, and screened incoming mail, and distributed outgoing mail and other correspondence.•Performed clerical functions for faculty, staff, and administrators.•Maintained departmental files and documents.•Assisted faculty and administration with various tasks.•Operated and troubleshot a variety of equipment such as a fax machines, copiers, and computers.•Assisted students with basic computer literacy, printing out assignments, and navigating our website.•Participated in departmental activities and events that serve students and faculty around the campus and community. Show less

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  Adrienne Arsht Center for the Performing Arts

  Sept 2015 - Dec 2015

  Marketing Intern

  •Generated and designed requests for the production of marketing and promotional collateral.•Input Tessitura analytics into post show report narratives to analyze successful and failed marketing strategies.•Assisted in preparing settlement and reconciliation data for performances hosted at the Adrienne Arsht Center.•Edited and revised copy that is hosted on the Adrienne Arsht Center website as-well as various other Arsht Center publications.•Entered and revised data used in actual vs budget reports.•Assisted in operational tasks during promotional events.•Assisted in recruiting new volunteers. Show less

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  Old Navy

  Nov 2016 - Jan 2017

  Seasonal Sales Associate

  •Maintained constant presence on sales floor to address customer needs.•Followed latest trends and promotions in order to provide up-to-date information to customers.•Processed customer payments by cash, check, and credit card.•Collaborated with management to upkeep store beautification and organization.

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  Caracol Televisión

  Dec 2016 - Jun 2017

  Marketing Intern

  •Translated newsletters, scripts, trailers, and other promotional material from Spanish-to-English.•Assisted in event planning for various international trade shows and conventions.•Maintained constant presence on various social media platforms.•Managed records, legal paperwork, and various other forms of correspondence.•Answered the phones, shipped packages, prepared air waybills, and other clerical duties.

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  Magic Memories

  Jul 2017 - Dec 2018

  •Optimized employee scheduling to reduce staffing costs by 30%.•Trained and coached staff with new techniques to double sales output.•Implemented new printing solution that increased up-sell rate to large families and groups by 50%.•Performed weekly inventory reviews to ensure all stock is accounted for.•Lead on-site tech in charge of troubleshooting Xerox machines, Fiery workstations, Canon cameras, VNC Servers, and Windows 10 PCs. •Hosting and engaging with incoming guests.•Capturing guest photos.•Touching up and preparing photos using editing software.•Selling our various packages of photos to customers, including bundling packages and up-selling our product.

  • Supervisor

    Feb 2018 - Dec 2018

  • Sales Photographer

    Jul 2017 - Feb 2018
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  Advocate Program, Inc.

  Dec 2018 - now

  •Responsible for the day to day management of program operations and leadership of the Advocate Program DUI school.•Interviewing and training of staff in various program functions relating to case management, front desk operations, client registration, court proceedings, drug testing, and SCRAM equipment usage.•Addressing, handling, and resolving client complaints and concerns.•Improve company processes and procedures to increase productivity and to streamline work duties across various departments.•Oversee operation of all DUI and Special Supervision Services Program records, as well as all counseling and treatment tracking functions while also managing all client DUI school class and evaluation scheduling. Show less

  • DUI & Electronic Monitoring Services Manager

    Apr 2022 - now

  • DUI Program Coordinator

    Jul 2021 - Apr 2022

  • Probation Officer/Counselor

    Mar 2019 - Jul 2021

  • Intake Specialist

    Feb 2019 - Mar 2019

  • Front Desk Clerk

    Dec 2018 - Mar 2019