Ryan Good

Experience

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  Sun Television and Appliances

  Sept 1994 - Mar 1997

  Computer Sales

  •Sold computers in a retail sales environment.•Managed stock levels in the electronics department.•Trained new employees in other company stores.•Provided first-level support for first-time computer buyers.

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  Cinnabon

  Mar 1997 - Jun 1997

  Assistant Manager

  •Hired new employees and performed night manager duties. •Managed supply replenishment, production and sales promotion. •Trained and mentored new employees.

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  MetLife

  Jun 1997 - Nov 2000

  Group Sales and Customer Service

  •Sold Home, Auto and Long Term Care insurance from MetLife’s national sales desk.•Was licensed to sell insurance in 43 states. •Provided account support and customer service.

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  The Reynolds and Reynolds Company

  Dec 2000 - Sept 2017

  • Founding Team Member of the Software Control Team.•Managed customer and employee access to systems and software.•Developed new processes for regulating software access.•Administered and modified internal databases.•Wrote Standard Operating Procedure (SOP) for the department.•Prepared reports and executive summaries.•Worked closely with the sales and billing to accurately enact customer contract terms and conditions. •Founding Team Member of the Software Audit Team.•Audited customers’ billing, software, and hardware for inconsistencies and shortages.•Developed processes for determining customer product usage.•Developed reporting tools used by the Software Audit team to accurately and efficiently audit billing and usage.•Wrote Standard Operating Procedure (SOP) documents for the processes developed for this department.•Trained and mentored new employees. •Provided first-tier customer support for use of the Finance and Insurance (F&I) product for a national help desk. •Provided second-tier support for customer problem tickets.•Became a subject matter expert for the company’s second-generation finance software. •Trained and mentored new employees. •Supported customers with networked printing issues for a national help desk.•Performed both hardware and software troubleshooting. •Programmed modifications in the image processing software. •Trained and mentored new employees.

  • Software Control Audit Project Specialist

    Jun 2009 - Sept 2017

  • Software Audit Project Specialist

    Jun 2007 - Jun 2009

  • Software Support Specialist: F&I Analyst

    Feb 2004 - Jun 2007

  • Support Specialist: Network Forms Printing

    Dec 2000 - Feb 2004
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  Dominion Enterprises

  Sept 2017 - Jun 2018

  Account Consultant

  •Managed a set of 25-40 automotive dealership accounts using the equity mining software•Evaluated dealers’ implementation and usage based on their goals and existing business processes•Consult with dealers to implement new marketing or sales strategies to increase business results (e.g., customer traffic, sales success, ROI) from their use of DealActivator•Recommend creative marketing campaigns to help dealers achieve their business goals•Provide statistical tracking and reporting on the use of DealActivator and campaign performance•Troubleshoot technical product questions and concerns Show less

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  PERQ

  Jun 2018 - Jun 2020

  Implementation Specialist

  •Helped my team maintain an average on-time percentage of 99.4% while hitting our Time to Value and Quality goals for twenty consecutive months.•Built website marketing add-ons according to client specifications•Trained new employees to use the PERQ Web Engagement Platform•Wrote Standard Operating Procedure (SOP) documentation used by the Implementation department•PERQ CRM Subject Matter Expert•PERQ Web Engagement Platform Subject Matter Expert•A member of the Culture Club, PERQ’s company culture engagement team. Show less

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  PERQ

  Sept 2020 - Dec 2020

  Implementation Consultant

  •Contract work for a 15-week project.•Our team completed the project in 9-weeks. I was responsible for 75% of the project builds while maintaining a build error rate of <.4%.

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  Salesforce

  Feb 2021 - now

  Technical Support Engineer