Sonia Patel

Sonia Patel

Cashier

Followers of Sonia Patel950 followers
location of Sonia PatelChicago, Illinois, United States

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  • Timeline

  • About me

    Senior Document Cloud Customer Success Manager

  • Education

    • Northern Illinois University

      2016 - 2018
      Bachelor's of Science in Marketing, Minor Business Analytics, Digital Marketing & Sales Certificate Marketing

      Activities and Societies: Director of Fundraising for Women in Business Professions Director of Sales for Pi Sigma Epsilon-Gamma Zeta

    • College of DuPage

      2014 - 2016
      Associate of Arts (A.A.)
  • Experience

    • Jewel Osco

      Jun 2013 - May 2014
      Cashier

      •Managed 15 customer requests on a daily basis•Maintained 4.5/5 customer satisfaction based on weekly customer satisfaction survey •Reconciled cash transactions of $200 each day

    • Charming Charlie

      Jul 2014 - Jul 2016
      Sales associate

      •Earned employee of the month and outstanding customer service awards 3 times •Trained 3 new employees on the day-to-day sales associate responsibilities•Facilitated customer relationships, thus delivering an increase in repeat business•Tailored customer shopping experience throughout the store

    • Barilla Group

      May 2017 - Aug 2017
      Sales Analyst Intern

      •Analyzed the impact of promotions, drivers of sales trends, and areas of growth on Amazon Pantry and Core using One Click Retail •Tracked promotional tactics for e-commerce customers by providing a weekly internal dashboard and competitor analysis•Utilized the Vistex Trade Management Planning system to ensure that planners were approved and deductions were cleared in a timely manner•Presented project and Amazon business overview to the board of leadership

    • Radio Flyer

      May 2018 - Aug 2018
      Sales Analyst Intern

      •Built excel tools to streamline tracking of Amazon’s weekly net profit margin, customer reviews, search terms, and traffic using Amazon vendor central premium analytics data•Provided areas of sales opportunity for Walmart, Target, and Amazon using year to date POS category analysis•Summarized Walmart seasonal pad sales results with pivot table to highlight top stores and states with sales, inventory shipped, and average weekly sales•Reported to Walmart, Amazon, and Target e-commerce account managers drastic changes in pricing using Price2Spy •Created headline search campaign through Amazon Marketing Services, resulted in $600 in sales Show less

    • Adobe

      Dec 2018 - now
      • Senior Customer Success Manager, Document Cloud

        Jun 2023 - now
      • Document Cloud Customer Success Manager - Mid Market

        Jan 2022 - Jun 2023
      • Enterprise Account Executive - Adobe Sign

        Jul 2020 - Jan 2022
      • Senior Business Development Representative - Digital Media

        Dec 2019 - Jul 2020
      • Business Development Representative - Adobe Sign

        Apr 2019 - Dec 2019
      • Sales Development Representative - Adobe Sign

        Dec 2018 - Mar 2019
  • Licenses & Certifications

    • Microsoft Office Specialist Excel 2013

      Https://www.youracclaim.com/badges/b5e838e1-0319-4eef-8066-d1867aef4fbb
    • Google Ads Fundamentals

      May 2018
      View certificate certificate
  • Volunteer Experience

    • Volunteer

      Issued by Feed My Starving Children
      Feed My Starving ChildrenAssociated with Sonia Patel