Sonia Patel

Experience

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  Jewel Osco

  Jun 2013 - May 2014

  Cashier

  •Managed 15 customer requests on a daily basis•Maintained 4.5/5 customer satisfaction based on weekly customer satisfaction survey •Reconciled cash transactions of $200 each day

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  Charming Charlie

  Jul 2014 - Jul 2016

  Sales associate

  •Earned employee of the month and outstanding customer service awards 3 times •Trained 3 new employees on the day-to-day sales associate responsibilities•Facilitated customer relationships, thus delivering an increase in repeat business•Tailored customer shopping experience throughout the store

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  Barilla Group

  May 2017 - Aug 2017

  Sales Analyst Intern

  •Analyzed the impact of promotions, drivers of sales trends, and areas of growth on Amazon Pantry and Core using One Click Retail •Tracked promotional tactics for e-commerce customers by providing a weekly internal dashboard and competitor analysis•Utilized the Vistex Trade Management Planning system to ensure that planners were approved and deductions were cleared in a timely manner•Presented project and Amazon business overview to the board of leadership

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  Radio Flyer

  May 2018 - Aug 2018

  Sales Analyst Intern

  •Built excel tools to streamline tracking of Amazon’s weekly net profit margin, customer reviews, search terms, and traffic using Amazon vendor central premium analytics data•Provided areas of sales opportunity for Walmart, Target, and Amazon using year to date POS category analysis•Summarized Walmart seasonal pad sales results with pivot table to highlight top stores and states with sales, inventory shipped, and average weekly sales•Reported to Walmart, Amazon, and Target e-commerce account managers drastic changes in pricing using Price2Spy •Created headline search campaign through Amazon Marketing Services, resulted in $600 in sales Show less

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  Adobe

  Dec 2018 - now

  • Senior Customer Success Manager, Document Cloud

    Jun 2023 - now

  • Document Cloud Customer Success Manager - Mid Market

    Jan 2022 - Jun 2023

  • Enterprise Account Executive - Adobe Sign

    Jul 2020 - Jan 2022

  • Senior Business Development Representative - Digital Media

    Dec 2019 - Jul 2020

  • Business Development Representative - Adobe Sign

    Apr 2019 - Dec 2019

  • Sales Development Representative - Adobe Sign

    Dec 2018 - Mar 2019