Nikola Böhrer, PhD

Experience

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  Sparkasse Bonndorf-Stühlingen

  Jun 1999 - Jul 1999

  Trainee
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  ZF Friedrichshafen

  Nov 2001 - Aug 2002

  Trainee Organisational Development
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  University of St. Gallen

  Mar 2004 - Oct 2004

  Research Assistant
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  Credit Suisse

  Dec 2004 - Sept 2006

  - Ensure integration of success factor "voice of the customer" in all Opex projects- Development of a Balanced Scorecard reporting for the company-wide Opex project portfolio- Responsability for monthly project portfolio Executive Board Reporting - Six Sigma helpdesk for employees- Yellow Belt in two Opex projects (credit card process optimization, efficiency improvement of small branches) - Business support for the head of corporate & retail banking- Yellow Belt Opex- Creation of reports, analyzes, presentations and statements for management- Cooperation in strategy projects- Supervision of the business unit's intranet content - Cooperation in project office of a large-scale strategy project

  • Head Project Office Operational Excellence

    Mar 2006 - Sept 2006

  • Project leader assistance Private and Retail Banking

    Dec 2004 - Mar 2006
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  UBS

  Oct 2006 - Jan 2009

  Segment Manager Executives & Entrepreneurs

  - Optimization and development of segment specific processes- Development of a certification programme for all client advisors of the new segments- Content development of the marketing and sales material- Development and communication of the segment strategy- Accompanying the operational segmentation implementation- Development and implementation of internal network events

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  University of St. Gallen

  Mar 2009 - Dec 2011

  Doctoral Student
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  Lucerne University of Applied Sciences and Arts

  Mar 2009 - Mar 2012

  Academic Researcher

  - Deputy project manager research project "Subsidiary Governance": exploration and consulting of foreign activities of 4 companies; Result: Subsidiary Governance Model for better management of subsidiaries abroad- Sub project manager research project "Innovation Leadership": case comparative study about knowledge-intense innovation leaders; Result: models for dealing with autonomy / granting freedom- Project manager of a innovation management consulting project

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  ABB Management Services Ltd.

  Jul 2012 - Mar 2013

  Assistant Head of Group Service

  - Analysis of business models and derivation of strategic recommendation, value proposition and client segmentation for the new business unit "Services"- Development of a best practice database, processes and training material to standardize the services worldwide- Monitoring and controlling of the regional service strategy implementation- Conceptual development and operational lead of a large-scale event

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  Educational Institution

  Apr 2013 - Apr 2014

  Freelancer

  - Optimization of a consulting company's CRM structures - Writer and lector a textprovider (Bochum, D)- Start-up consulting (analysis of business plans, development of marketing material, execution of quality tests)- Supervising master theses and PhD theses on HR management, corporate governance und multi project management

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  Allianz Suisse

  May 2014 - Aug 2015

  - Head of processes Allianz Suisse Market Management (development/implementation of new processes, process optimization consulting, support of the yearly audit cycle)- Management und further development of Allianz Suisse Innovation Management (set up and management of a digital platform, establishing of a innovation process, set up and management of regular innovation events with employees and management)- Further development of process management (processes, methods, tools) - Representative process management at projects across all divisions (launch of an authorization concept, set up of a new client portal, improvement of translation processes during IT releases)- Consulting the client services center in process management topics as well as in strategic topics like growth strategy or implementation of social customer care with social media- Project lead Outsourcing Archive- Development and implementation of a business process engineer career path- Development and implementation of a requirements engineer career path- Responsible for values and leadship principles within the department Operations Show less

  • Business Process Engineer Professional & Head of Innovation Management

    Aug 2014 - Aug 2015

  • Project Lead Outsourcing

    May 2014 - Jul 2014
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  Freunde am Kochen by Lucullinary AG

  Sept 2015 - May 2016

  Head of Medical Business Development

  - Conception and implementation of all finance, client and logistics processes- Implementation of quality management incl. execution control of regular checks and measurements- Project manager of a research project to proof effectiveness evidence of diabetes prevention programs- Project manager of the initiative "Growth"- Project portfolio management- Key account manager for medical partners- Execution of a due diligence

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  Sanitas Krankenversicherung

  Jul 2016 - Dec 2022

  Deputy head of department "Process Management & Automation"

  - End-to-End Process Lead Core Processes- Process Manager Operations & Legal/Risk/Regulatory/Compliance- Product Owner (Scrum) medical case management tool- Owner of Business ArchitectureProject leads:- 2022: Reorganization of operations - focus customer services departments- 2020-2021: Product Owner, Subtribe Lead (Scrum) and project lead development of solution design core application operations- 2020: Increase automation of the core process- 2018-2019: Value stream optimization & digitalization medical case management- 2016-2017: Establishment of process management Show less

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  Kantonsspital Winterthur

  Feb 2023 - Jan 2025

  Head of Business Process Management

  - Establishment, management and further development of the Business Process Management team- Managing up to 9 process managers / business analysts / customer experience managers- Establishment and further development of the Business Transformation department (definition of roles, services & skills, resource planning, project prioritization, communication concept, management and leadership processes)- Establishment and professionalization of process management (vision, goals, tasks, governance, roles, methods & standards, tools, processes)- Acquisition of process optimization projects, development and management of an optimization backlog- Supporting ongoing process analyses and optimizations (coaching the responsible employees, maintaining relationships with clients)- Responsibility for the hospital's lean initiative (leading a community of around 30 lean coaches with physical and digital exchange platforms, supporting the clinics in implementing lean/KVP tools)- Giving process management presentations at conferences, in healthcare organizations and at universities in Switzerland and abroad (CH, A, D) Show less

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  Universitätsspital Zürich

  Mar 2025 - now

  Head of Business Process Management Department