
Amy Pond
Telephone Interviewer

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About me
Client Service Representative
Education

Centennial College
2013 - 2014Diploma Health/Health Care Administration/Management
Experience

Research House
Jan 2005 - Dec 2005Telephone Interviewer*Operated general office equipment; scanner, fax, photocopier, etc.*Called 30 clients an hour to conduct research on a variety of topics*Analyzed and recorded data into categories and groups

Delta Bingo
Jan 2008 - Feb 2009Supervisor/ Snack bar Attendant*Assisted over 500 customers for anniversary and special events/promotions *Completed inventory monthly and yearly of all supplies and equipment*Responsible for 10 employees—delegating duties and task

Westin Hotels & Resorts
May 2011 - Sept 2011Housekeeper*Ability to clean all 16 rooms within an 8 hour shift*Responsible for organizing and restocking linens and supplies*Assisted in clients inquires—attractions, amenities etc.

Centennial College
Jan 2014 - May 2014Student Assistant*Responsible for answering phone calls and directing inquiries to appropriate College resources*Triage front-line Enrollment Services inquiries*Troubleshoot student concerns and complaints in a friendly and positive manner *Assist with on campus events and tours

University Health Network
Jan 2014 - Apr 2014Student Placement* Prepared diabetes health packages* Delivered Metro newspapers in various clinics and departments* Assisted with filing and pulling charts* Filed papers, sorted mail, mailed letters and packages

Altum Health - University Health Network
Aug 2014 - nowRecords Management
Licenses & Certifications

First Aid & CPR
Red CrossMar 2023
Volunteer Experience
Telephone Interviewer
Issued by Centennial College on Jan 2014
Associated with Amy PondEmployment Resource Assistant
Issued by StoreFront on Jan 2013
Associated with Amy Pond
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