Miriam Murad

Experience

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  ExxonMobil

  Oct 2003 - Apr 2022

  IT Fellow and trusted technical advisor of Unified Communications (UC) and Collaborations solutions for alarge Enterprise with global presence and having international responsibilities. Leveraging 18 years ofexperience to both set the vision for the technology service and be the change agent and evangelist of UC evolutions. Extensive work in Voice and Instant Messaging, UC platforms, and on-prem and cloud services. As part of career development, I was moved to Houston and have moreexposure to company leadership, industry and other senior IT leaders.- I was recognized as Senior Technical Professional /IT Fellow as per myexpertise, leadership skill and mentoring skills (at this moment only 34 ITpeople have this title in ExxonMobil).- Implement global AV rooms standards improving user experience. Audio and Visual (AV) Service Design Lead,- Responsible for selecting and implementing Content Delivery Network (CDN)solution to enable large webcast to not overload the company network.- Leader of team re-org allowing the service to focus on value-add items andhaving focus Subject Matter experts for all main AV services. Several assignments on Voice, Network and Collaboration positions withExperience on Cisco, Avaya, Nortel, Circuit Mgmt, and Carrier Services Leading the transition from Lync to Skype and expanding designs to fit business needs Leading SBC, Voice and Call flow solutions Design and implementation of complex Cisco Voice solutions for refinaries

  • IT Fellow, Solutions Architect- Unified Communications

    Mar 2019 - Apr 2022

  • AV Service Design Lead

    Jan 2018 - Mar 2019

  • Audio and Visual (AV) Service Design Lead

    Jan 2017 - Jan 2018

  • Skype Voice and Audio Visual (AV) Service Design Lead

    Jan 2016 - Jan 2017

  • LYNC Support Service Design Lead

    Jan 2014 - Jan 2016

  • Microsoft Lync Voice Technical Design Lead

    Jan 2013 - Jan 2014

  • Global Voice and Network Senior Eng

    Jan 2012 - Jan 2013

  • Global Voice and Network Engineering

    Jan 2008 - Jan 2012

  • Global Voice Senior Tech Support

    Jan 2006 - Jan 2008

  • Regional Voice Technical Support for Nortel, Avaya and Cisco

    Jan 2005 - Jan 2006

  • Brazil Area Operations Analyst - Avaya and Call center support

    Oct 2003 - Aug 2005
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  Poly

  Jun 2017 - Apr 2022

  Customer Advisory Board
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  Kollective Technology

  Jun 2018 - Apr 2022

  Customer Advisory Board
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  Logitech

  Oct 2019 - Apr 2022

  Logi Advisory Board

  Cool job to evaluate and provide feedback on freshly baked products still in final stages of development.

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  Zoom

  Apr 2020 - Apr 2022

  Customer Advisory Board

  Small group of highly skill and engaged UC professionals meeting every month to debate industry needs and provide feedback on products roadmaps.

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  AudioCodes

  Apr 2022 - now

  Leading adaptability and transformation of solutions and partnerships in sync with Unified Communications industry changes to provide meaningful and innovative experiences to our customers. Collect customer feedback and conduct industry surveillance to recommend product improvements that will ensure customers ROI and competitive advantage for AudioCodes.Innovative voice cloud solutions that make unified communication a reality to customers.As a trusted advisor I guide customers in their cloud journey or in their Collaboration evolution journey. Innovative voice cloud solutions that make unified communication a reality to customers.As a trusted advisor, guide customers in their cloud journey or in their Collaboration evolution journey.

  • UC Product Innovation & Business Development Director

    Oct 2023 - now

  • ACV Prod Owner & UC Sr Principal Architect

    Oct 2022 - Oct 2023

  • Senior Principal Architect

    Apr 2022 - Oct 2022