Jacqui Celino

Experience

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  New Napoli Restaurant

  Sept 2002 - Feb 2012

  Restaurant Manager & Trainer
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  Frankie and bennys

  Feb 2008 - Sept 2009

  Restaurant Manager
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  Brenikov Hospitality & Catering Training

  Feb 2012 - Mar 2016

  I recently joined the business development team to pursue new business and maintain relationships with employers and current associates. Advising employers on hiring new Apprentices and also developing existing staff, providing information on all qualifications we offer. This role is in addition to assessing apprentices and supporting them through their qualifications, also working with the quality assurance team to maintain high standards for the apprentices, being audit ready for awarding body and Ofsted visits. Show less

  • Apprentice Recruitment Advisor & Assessor

    Jun 2015 - Mar 2016

  • Assessor & Tutor

    Feb 2012 - Mar 2016
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  Ingeus

  Mar 2016 - Nov 2016

  Training Development Advisor
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  BT

  Nov 2016 - Jan 2023

  My role as Centre manager consists of:-Managing the relationship and service BT receive from Awarding bodies, regularly reviewing to ensure the service meets BT's needs.-Regularly reviewing all IQA activity, sampling and standardisation activity to ensure compliance and consistency across all devolved nations.-Regularly review and manage processes for improvement of quality across internally delivered programmes.-Manage and Coordinate Audits from Awarding bodies.-Directly manage a team of IQAs who are responsible for managing the quality of assessment of Assessor/Coach communitySupport BT’s commitment to safeguarding and promoting the welfare of children, young adults and vulnerable adults. Show less

  • Apprenticeship Centre Professional

    May 2020 - Jan 2023

  • NVQ Centre, QA & TLA Coordinator

    Nov 2017 - May 2020

  • Customer Advisor

    Nov 2016 - Nov 2017
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  Openreach

  Apr 2021 - Jan 2023

  Apprenticeship Centre Professional (tuped to OR)

  BT group currently holds centre status with 4 awarding bodies. I am responsible for the operational compliance, quality and management of the NVQ/Qualification Centre for Openreach internally delivered programmesAs Centre Manager I am responsible for driving quality for all apprenticeship frameworks and standards containing qualifications. BT/Openreach hold a “Good” Ofsted grade and we are also hold a place in the top 10 out of 100 Apprenticeship providers.My duties include:• Managing a team of 7 Internal Quality Assurers across the UK, • Manage the relationship with all Awarding Organisations and coordinate SV audits and visits from respective awarding and governing bodies• Provide monthly reports • Provide support, advice and updated communication regarding regulatory requirements to IQA’s, Assessors and learners as appropriate• Responsible for managing the completion actions and improvements required that have been identified at audits• Manage the Continuous Professional Development process (CPD) and documentation, the quality of assessment, internal quality assurance and best practice across the delivery team to ensure currency of their occupational competence against OFQUAL and awarding organisations requirements. Where required, escalate appropriately to ensure CPD is maintained to ensure compliance with external bodies.• Working with senior managers, managing compliance and risk to our centre by managing a quality improvement plan across the UK.• Manage the observation of teaching and learning across the training and delivery of the Openreach L&D and Apprenticeship Team. Implementing quality improvement plans and continuous professional development.• Lead IQA for Functional Skills, Business Admin, Customer Service, Management level 3 and Level 5 Programmes, IQA and Assessor awards. Show less

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  The Education and Skills Partnership Ltd

  Jan 2023 - now

  Centre (Education) Manager