Julie Koellsch

Experience

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  Société Générale Corporate and Investment Banking

  Oct 2007 - Oct 2008

  Technical writer

  - Managed documentation projects for four financial applications- Designed and updated HTML online helps in French and English- Took part to internal communication campaigns to promote the documentation teamTools: Microsoft Office, Adobe Robohelp, Paint.net.

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  Harvest S.A

  Dec 2008 - Aug 2014

  Technical writer

  - Managed documentation projects for eleven wealth and tax management applications- Designed and updated the online documentation in French and Spanish: CHM and HTML online help systems- Localized a financial advice software from French to Spanish- Created and updated the PDF documentation: user guides, installation guides, etc.- Created and updated the XSL stylesheets used during the online help generation process- Adapted the online help generation process after the migration of the help authoring tool- Acompanied an R&D engineer during his mission: training on production processes, supervising tasks, designing validation report, validating the project- Updated the documentation team knowledge databaseTools: Microsoft Office, Adobe Robohelp, Paint.net, SVN. Show less

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  Cognizant Technology Solutions

  Sept 2014 - Apr 2018

  Project Manager / Knowledge Manager

  Contractor for Société Générale CIBService Management/Project Management‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾- Managed / Tutored 3 apprentices in technical writing & e-learning- Defined the e-learning process of a knowledge management team and created an e-learning “toolkit”, available to all: single access point to all the resources necessary to create an e-learning module from scratch (templates, visual identity and methodology guidelines, visuals, e-learning development tool, etc.)- Coordinated documentation authoring projects to present Financial Business Processes (15 booklets // +60 contributors worldwide)- Coordinated the creation of pedagogical contents for the Information Technology on boarding program ( 10 e-learning courses / 5 videos / 5 interactive demos // +1 000 new joiners each year) - Supported & guided production teams to create their community of practices (objectives, governance, communication process, design, etc.) Knowledge Management‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾- Defined the global IT KM monitoring process (requirements & KPI definition, operational acceptance testing)- Managed SharePoint site administration and enhancements- Managed knowledge transfer for L0 procedures outsourcing Internal Communication‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾- Organized 8 townhalls presenting critical Business Processes (audience up to 150 people)- Coordinated the Production department monthly newsletter (En & Fr // 1 000 readers worldwide)- Created communication emails: focus on, what’s new & project promotion emails Training/E-learning‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾- Trained support teams on Madcap Flare and Captivate (5 teams, based in Paris and Bangalore)- Created 2 application e-learning courses for business and IT new joiners ( +1 500 people)Tools: Microsoft Office & SharePoint, Adobe Captivate & Photoshop, Madcap Flare, Dokeos, iSpring, VSDC Video Editor, Avidemux, JIVE Show less

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  Societe Generale Corporate and Investment Banking - SGCIB

  May 2018 - now

  Global Production Process Officer

  - Defining and designing ITIL production processes (Change Management, Application Catalog Management) used by more than 1K internal applications and 6K users- Monitoring the global deployment, operational implementation and continuous improvement of those processes and related tools- Managing the change and supporting operational teams for any questions around the processes- Conducting catch up meetings with the Change management community (teams based in Bangalore, Montreal, Hong-Kong, London)- Implementing internal and external audit (FED, ECB, PRA) recommendations: action plan definition, communication, reporting and follow up with auditors- Product Owner of 3 Change Management tools: tool to automate the change creation and automatically generate related audit proofs, Change documents qualitative controls automation tool and Change module on ServiceNow ITSM tool.- Defining KRIs and producing reports for top management- Designing and updating reference documentation (policies, training, presentations, quickcards, etc.)- Coordinating and participating to worldwide transversal projects (community of practices for production teams, "licence to prod" to secure access to production environment, Learning Management System migration, ITSM tool migration for the whole Group, Change Management process convergence Program at Group level, etc.)- Former Product Owner of 2 knowledge Management tools: Learning Management System used for Production Processes training and a reporting tool allowing Tribe Managers/practice leaders to autonomously steer their perimeters.- Recruiting, tutoring and managing 4 apprentices in Technical Communication- Recruiting and ensuring knowledge transfer to new resources on Change Management teamTools: Microsoft Office & SharePoint, Service Now, JIVE, Microsoft Teams Show less