Tracy Toumi

Experience

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  Computer Task Group

  Mar 1997 - Jul 2002

  Technical Writing Consultant

  Various assignments: Technical Writer & Librarian November 2000 – July 2002 Responsibilities included: Developing and revising new and existing qualification documentation as needed. Evaluating documents for compliance with governing SOPs and ensuring GxP guidelines were met. Assisting with internal training needs. Participated in an FDA Audit inspection: Responsible for quick recovery and presentation of requested documentation. FDA inspectors praised efficient response time of Audit team. Field Services Manager (FSM) June 2001 – July 2002Responsibilities included: Mentoring CTG staff at a CTG customer work site. Assisting the resource manager in the implementation of the reward program, staff development, and training plan. Interviewing candidates and assessing their potential. Assisting new employees with transitions to new assignments and client environments. Conducting salary reviews. Being a liaison and developing strong client relations. Ensuring staff satisfaction, quality, and customer satisfaction. Role required excellent interpersonal, verbal, and written communication skills, and good problem-solving abilities.Outsource Project Work February 1999 – November 2000 Developed course materials for current applications for use by the QA/QC IT Training Team worldwide. Adhered to contractual deadlines and budgets for multiple writing projects off-site. Exceeded client’s and consulting company’s expectations by completing projects ahead of schedule.Assignment: Education Consultant/ Team Leader March 1997 – November 1999Developed course materials for new applications for use by the QA/QC IT Training Team worldwide. Organized and maintained training documents in accordance with FDA regulations. Tested computer systems to ensure flawless execution. Instructed ADMIN/LIMS courses.Education Coordinator 1999Volunteer position; Taught leadership and consulting skills courses. Show less

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  ASSE International Student Exchange

  Apr 1997 - Aug 1997

  Instructor

  Taught English as a Second Language (ESL) course, including the study of American culture. Procured host families for 20 Japanese students.Created a summer curriculum in collaboration with a teaching team.

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  Eli Lilly and Company

  Jul 2002 - Mar 2011

  Senior Training Associate

  Responsibilities included: Managing multiple training projects for different functional areas, such as Compliance, HR, Finance, IT. Training projects ranged from managing a vendor relationship to recommending and selecting off-the-shelf training to creating training courses from scratch. High use of both Instructional Design and Project Management skills. Used Sharepoint for version control of documents.Responsible for the creation and implementation of Lilly’s Corporate Integrity Agreement (CIA) Training Curriculum for a US audience of approximately 10,000 employees.During my tenure at Lilly, I had a diverse portfolio of technical writing and training opportunities, such as: - Supervised a team of technical writers-Manufacturing Quality/Information Technology (MQ/IT) - Quality-checked software validation documentation (Requirements & Design)-MQ/IT - Software Validation Testing-MQ/IT - Standardized ADMIN/LIMS Training Courses-MQ/IT - Validation Librarian-MQ/IT - Managed a Validation Library move-MQ/IT - Benchmarked training to develop Instructor-led Software Engineering course, including Train-the-Trainer-Software Engineering Project Group (SEPG) - Training Course Logistics-SEPG - Training Administration-Manufacturing Informatics and Control Systems (MI&CS) - Collected and Reported Training and Program Metrics (“Application Health”)-SEPG & MI&CS Show less

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  Xerox

  Apr 2011 - Dec 2012

  Learning Consultant/Instructional Designer

  Responsibilities included: Consulted for ACS-Xerox with clients Ernst & Young and Hertz; Developed leadership toolkits and training for global and US audiences, updated training curricula maps, created communications around changes to processes, updated existing leader-led courses as well as piloted course(s), and edited courses. Virtually managed projects with teams comprised of members from all over the world, including Spain, France, Ireland, New Zealand.

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  JD Byrider

  Sept 2013 - Jan 2016

  Learning and OD Manager

  Responsibilities included: Developed and maintained system-specific training for both franchisees and company stores using PowerPoint and Camtasia; "the voice of Byrider". Softskills training development & facilitation. Administrative training duties to ensure Byrider University training months had materials for classroom instruction. Member of JDB Cares team, responsible for coordinating service initiatives in our communities and planning team events. Facilitated new hire Collections class, including developing and improving upon classroom and online curriculum. Created training curriculum for new hire collectors as the Collections department was centralized. Previously, there had not been any formal classroom training and training was done as “one-offs”. Show less

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  Midcontinent Independent System Operator (MISO)

  Jan 2016 - now

  Manage a support team responsible for operating procedures, regulatory/audit readiness, and event reviews with HPI and process improvement focus. Responsibilities include: managing work assignments & assisting with priorization of workload(s), performance & merit reviews, staffing, as well as coaching & development.MISO Community Service Resource Group (CSRG) chair (elected, volunteer DEI position 2024-2025): Responsible for aligning our corporate mission to positively impact our communities through company-wide volunteer efforts, encourage and track employee service hours, and oversee resource group budget and events across our regional offices, including annual Week of Service event. Show less Responsibilities included: Project Lead; Revised approximately 180 Standard Operating Procedures (SOPs) to meet current documentation guidelines in order to reduce human factor errors and to improve usability. NERC-regulated environment. Maintained System Operations procedures through annual, biennial, and adhoc review cycles in collaboration with procedure owners and SMEs. Created new procedures as needed using Adobe FrameMaker. Member of MISO Women's Resource Group (WRG) Events and Planning Committee, as well as helped create group charter to form the MISO CSRG; held leadership position for the MISO CSRG (Carmel Lead, 2019-2022).Member of Operations Quality Community Service Group committee (2017), created to encourage use of company-sponsored community service hours; responsible for organizing monthly community service team events and tracking and encouraging participation. Show less

  • Operations Services Team Lead

    Dec 2022 - now

  • Senior Technical Writer

    Feb 2022 - Dec 2022

  • Senior Technical Writer

    Jan 2016 - Jan 2022