Reema Singh

Experience

• 

  Telstra Corporation Limited

  May 2006 - Jan 2011

  Maintained and strengthened customer relationships within large portfolio of key corporate clients by providing on-going business and technical support to ensure complete satisfaction with online customer communications tools; mobile ordering and management / billing applications, among other online customer tools.Conducted regular on-site visits to demonstrate online capability of sales, telecommunications, and mobile / wireless related services used to order company products and services in a timely manner.Presented newly developed mobile / wireless related services during customer visits to further drive sales revenues.Performed professional face-to face, email, and oral presentations to corporate clients significantly contributing to increased customer up-take and achievement of targets.Increased customer adoption of online technologies to drive business efficiencies; achieved 70% adoption target.Engaged with management and other team members to secure adequate level of business support, and partnered with IT for continual applications testing to ensure proper and intended performance to avoid potential client conflicts and disputes.Processed on-time vendor and supplier related expenses for effective cost management and prompt payments. Show less

  • Online Customer Relationship Specialist – Corporate Accounts

    Jun 2009 - Jan 2011

  • Business Consultant - Corporate Mobiles Portfolio / Customer Service & Administration Team

    Jul 2007 - May 2009

  • Business Consultant - Melbourne Business Support Center Team

    May 2006 - Jul 2007
• 

  COMMONWEALTH BANK OF AUSTRALIA

  Jan 2011 - Apr 2012

  Customer Service Manager

  Provided superior levels of internal and external customer service by responding to, managing, and resolving customer and stakeholder enquiries, complaints, and issues ensuring win-win outcomes and compliance with industry best practices.Supported business and individual clients to ensure selection of right products and services to achieve financial goals and processed transactions within agreed turnaround times and consistent accuracy, while providing outstanding customer contact and resolution experience.Maintained and strengthened customer relationships by assuring awareness of bank products and services to ensure attainment of financial objectives.Played critical role in listening to customers to investigate and resolve enquiries, issues, and complaints, delivering exceptional customer experience and fair outcomes with warmth and empathy throughout complaint experience.Executed and met internal sales targets, consistently awarded and recognized for top revenue generation in the branch and top three in the Northern suburbs. Show less

• 

  EnergyAustralia

  May 2012 - Jun 2013

  Customer Relationship Specialist

  Managed high volume of inbound / outbound customer calls maintaining first-class service to ensure excellent customer experience and satisfaction.Provided support to accurately and efficiently address and resolve customer queries, issues, and disputes, using intuition and effective professional communication skills to effectively extract key information and feedback required to achieve positive outcomes.Demonstrated ownership of customer enquiries to ensure customer expectations of service were exceeded.Developed strong trusted relationships with customers through timely and accurate communications.Ensured compliance with company customer service standards, policies, and procedures. Show less

• 

  #ONO Open to New Challenges

  Sept 2020 - now

  Flexible

  Channelled acquired skills to perform volunteer work and most important personal project, raising family and managing home, during planned career break and family relocation since 2013 to India, Brazil, and China. Eager to return to workplace to transfer acquired experience and skillset back into the professional arena. Legally authorized to work for any US employer.Aspire to benefit reputable dynamic organization requiring goal-oriented team member who adapts easily to new concepts and responsibilities, preferably in position related to areas of strength and expertise.Offer keen sense, willingness, and passion to serve as trusted advisor for companies, and their products and services, with commitment to quality, above-and-beyond customer service, and sincere approach to helping others. Interact with an innate philosophy to provide the highest level of service excellence and resolve customer related issues effectively via proactive communication and concern for satisfaction. Show less