BINDI MUKHERJEE

Experience

• 

  HSBC HDPI

  Mar 2008 - Sept 2010

  Customer Support Executive

  • Resolve service problems by clarifying customers complaint, determining cause of complaint selecting and providing the best solution to solve the problem and following up with customer to ensure resolution.• Maintaining and updating customers information• Recommend potential products by anticipating customers need as perquery and analyzing their needs.• Contributing to team effort by accomplishing related results as needed• manage large amount of incoming calls• Providing accurate and complete information by using rightmethod/tools• Meet personal/ team sales target and call handling quotas• Follow communication procedures, guidelines and company policies• Cancel or upgrade accounts of the customers based on the need. Show less

• 

  Teknika

  Oct 2010 - Dec 2013

  Recruitment Operations Manager

  • Assist the managing partner in ISO related activities (Audit) and documentation.• Involved in Production Planning and ISO documentation.• To assist the managing partner regarding vendors management andmaterials management.• Partnering with hiring managers to determine staffing needs.• Developing and sustaining solid relationships with key clients.• Acting as the main point of contact between key clients and internal teams.• Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions. Show less

• 

  Kohl's

  Apr 2019 - Jul 2019

  Administrative Service Associate

  • Greets all customers and associates, assists in a friendly, courteous manner and adheres to the “Yes We Can” policy efficiently resolving customer’s questions and requests• Consistently uses the 5 step GREAT program while interacting with customers: Greets and Engages Customer, Requests Credit, Explains Savings, Asks to Complete the Survey and Thanks the Customer• Able to learn and adapt to current technology to assist customer needs • Delivers the highest level of customer service through effectiveproblem solving• Solicits, opens and activates Kohl’s Charge applications and loyaltyprograms• Ensures that all cash handling procedures are done in accordance topolicy and procedure• Complete transactions accurately and efficiently while engagingcustomers• Flexible and willing to cross-train and work in other areas of the store,as needed Show less

• 

  Belk

  Jul 2019 - May 2021

  • Meeting or exceeding personal sales per hour goals• Being a role model and demonstrating excellent selling skills andcustomer service• Executing successful promotions and special events/pre-sells• Driving sales through building client network• Achieving assigned $ line goal• Meeting or exceeding personal sales per hour goals• Maintaining floor and stock areas consistent with store standards inpresentation and hygiene requirements• Unpacking new merchandise in a timely manner, deliveries should bestored in a place that does not obstruct customer access to thedepartment• Ensuring timely set-up including signage for promotional events• Getting cross trained to assist HR in maintaining employee records, creating schedule and conducting interviews. Show less • Providing outstanding customer service to each and every customer, displaying a passion for retail and fashion, adapting to change efficiently, continually seeking to learn about Belk’s merchandise, has an awareness of industry technology, and displaying the ability to use technology to enhance core selling skills.• Delivering the highest level of customer service through effective problem solving• Completing transactions accurately and efficiently while engaging customers• Getting cross trained to assist HR in maintaining employee records, creating schedule and conducting interviews. Show less

  • Sales And Service Associate

    Jul 2019 - May 2021

  • Service Associate

    Jul 2019 - Sept 2020
• 

  Softpath System, LLC

  May 2021 - Mar 2022

  Account Manager

  • Operate as the lead point of contact in all matters relating to client concerns and needs. • Build and strengthen client relationships to achieve long-term partnerships. • Responsible for keeping clients satisfied and delivering exceptional client service on a day-to-day basis. • Develop a trusted advisor relationship with key accounts, customer stakeholders and MSP coordinators. • Ensure the timely and successful delivery of the solutions according to customer needs and objectives. • Identify and develop new business within the existing accounts. • Handle daily scrum meeting to gather the update from all the recruiters regarding the fulfillment of job requirement. • Meet regularly with all the recruiters to discuss the progress, action items and find new ways to improve business. • Drive individual recruiter’s performance and provide training on the account specific job requirements. • Collaborate with internal departments to facilitate client need fulfillment. • Forecast, review and track key account metrics includes Call Logs, Submissions, Interviews, Offers, Deliverables, VMS, BG check. • Oversee customer account management, including negotiating contracts and agreements with consultants to maximize profit. Show less

• 

  V2Soft

  Mar 2022 - now

  Account Manager

  • Responsible for developing and maintaining long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders.• Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.• Operate as the lead point of contact for all matters specific to customer.• Schedule meeting with new & existing client managers within the account to understand potential opportunities in their areas and showcase V2Soft capabilities.• Take ownership of key customer accounts and establish as a trusted partner to the valued customers.• Ensure the timely and successful delivery of the solutions according to customer needs and objectives. • Ensure retention and growth of customer accounts through excellent customer service and responsiveness.• Forecast and track key account metrics.• Responsible for the maintaining the SLAs for the accounts assigned.• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.• Assist with high severity requests or issue escalations as needed.• Work very closely with the recruiting team in getting coverage and quality submissions to the clients for their open staffing needs and make sure that the company standards are met.• Have periodic call with the recruiting team in prioritizing the open orders and giving feedbacks on the submittals.• Coordinate the client interviews and provide insight and guidance to candidates selected for interviews by the customer.• Work closely with the HR and accounting team in ensuring timely onboarding for the identified hires and in other tasks like, purchase order approval, renewal, current employee retention etc. Show less