Rajat Nirula

Experience

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  ICICI Prudential

  Jan 2007 - Mar 2010

  Insurance Advisor and Trainer
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  British school of language

  Apr 2010 - Dec 2010

  • Prepared communication and grammar modules for the students• Conducted continuous education sessions for the students and training need analysis• Developed favourable environment for learning of the students not only from different parts of India but around the world• Delivered training program on soft skills• Designed creative modules for students to make learning more interesting• Imparted the concepts of grammar to improve the language and trained the students to speak in a neutral accent Show less

  • English and Personality Deveopment Trainer

    Apr 2010 - Dec 2010

  • English Trainer

    Apr 2010 - Nov 2010
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  Global Employees

  Jan 2011 - Aug 2013

  Senior Trainer/Business Development Manager

  I began my career with GlobalEmployees.com as a Trainer/B.D.M. and soon got promoted to Senior Trainer/Business Development Manager for delivering stupendous services. During this tenure, I was successfully involved in controlling and training agents on language, voice & accent and soft skills. Played a vital role in imparting productive and direct feedback to the agents concerning communication. Demonstrated abilities in determining basic language issues arising and using effective methods to improve them. Pivotal at generating sales lead using different channels like LinkedIn, etc. for reaching new clients as well as involved in cold calling & creating presentation. Stellar at cementing healthy client relationship. Show less

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  Tech Live Connect

  Aug 2013 - Aug 2014

  Team Lead Trainer

  In this tenure of my career, I have successfully imparted training to new hire employees on Culture and Communication. Played a vital role in designing and mapping the training modules. Proficiently organized continuous training sessions for employees based on feedback and training need analysis. Deftly conducted regular call monitoring sessions for agents to identify gaps and incorporate them in training modules. Instrumentally involved in hiring the best technical advisors and contributed in bringing attrition down by 20%. Show less

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  Self-employed

  Sept 2014 - Jan 2019

  Independent Consultant

  Throughout my career, I have successfully functioned as Soft Skills/Behavioural Trainer (contractual) with E&Y Bangladesh on World Bank Funded Project. Distinction of being retained by Centum Learning as a Behavioural Trainer certified for trainings at Bharti Airtel. Instrumentally involved in campus to corporate workshops for Engineering/M.B.A. Colleges (Over 200 students). Successfully organized workshops on Behavioural/Soft Skills/Team Building for various corporate clients (Vodafone, Pepsi, Bank of America, etc.). Show less

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  Encore Capital Group

  Feb 2019 - Jan 2024

  • Deputy Manager

    Feb 2019 - Jan 2024

  • Assistant Manager Organizational Development

    Feb 2019 - Mar 2022
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  Rio Tinto

  Jan 2024 - now

  Adviser L&D

  • Stakeholder management and collaboration with senior leaders for organizational learning needs• Facilitate high impact leadership workshops• Designing and executing learning strategy• Establishing learning governance mechanism • Coaching and mentoring for leaders