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Mohammed Sohail

347 followers

Hyderabad, Telangana, India

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Timeline
About me
End User Computing Analyst | NTT Data Services
Education
- Xaviers Institute of Business Management Studies
  2018 - 2021
  Management Studies Information Technology A+
Experience
- Knoah Solutions
  Aug 2018 - Apr 2021
  -Handled high level troubleshooting and escalation scenarios-Provided floor support for troubleshooting procedures and clarifying doubts in real time-Mentored newbies to effectively handle irate customers, escalations and unresolved issues-Forwarding all ongoing issues to Engineering team who can investigate for better resolution -Handled all the chats related to Sales, Orders, Billing, Installation of the products, troubleshooting the issues to the core and educating/guiding customers to the best resolution possible.-Scheduling of a technician and handled chats related to Sales, Technical issues and Billing for Process.
  - Tier 2 Tech Support
    Mar 2019 - Apr 2021
  - Tier 1 Tech Support
    Aug 2018 - Mar 2019
- NTT DATA Services
  Jan 2022 - now
  EUC Analyst
Licenses & Certifications
- ITIL® 4 Foundation: Key Concepts of Service Management
  Skillsoft
  Feb 2023
  View certificate
- Certified Nexthink Professional in Application Experience Management
  Nexthink
  Oct 2025
  View certificate
- Microsoft Azure Fundamentals: Azure Cloud Computing
  Skillsoft
  May 2023
  View certificate
- Microsoft Azure Fundamentals: Monitoring Azure Services
  Skillsoft
  Apr 2023
  View certificate
- Certified Nexthink Professional in IT Support
  Nexthink
  Oct 2025
  View certificate