Susmi J.

Experience

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  Andhra Pradesh Power Generation Corporation Limited

  Aug 2017 - Aug 2019

  Administrative Assistant

  Dealt with Recruitment, Disciplinary cases, Dealing with Employee issues and complaints, Data Entry, and Property Returns of the Employees for two years from August - 2017 to August - 2019. Duties included answering telephones and take messages or transfer calls. Scheduled appointments and updated event calendars. Arranged staff meetings. Handled incoming and outgoing mail and faxes. Prepared memos, invoices, and other reports. Edited documents, Maintained databases, and filing systems, whether electronic or paper. Handled office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies. Provided real-time scheduling support by booking appointments and preventing conflicts. Performed work requiring knowledge of legal terminology and procedures. Prepared legal documents, such as summonses, complaints, motions, and Final Orders, under higher officials' supervision. Reviewed legal journals and helped with legal research by verifying quotes and citations in legal briefs. Show less

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  The Home Depot

  Jan 2020 - Nov 2021

  Performed in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, Changing the price labels, and display/signage maintenance designed to enhance the customer experience. Executed merchandising strategies and ensured products are displayed correctly to drive sales. Worked in teams with on-site supervision and provide service to multiple departments in the store. Focused on general bay service, projects, and product reset while always keeping safety, accuracy, and efficiency at the forefront. Built and maintained strong relationships with store associates and provided superior customer service to internal and external customers. Won an Associate of the Month award and four Homer awards within a short period of six months for exceptional service, sincerity, and taking care of the associates and customers. Show less

  • Cashier

    May 2021 - Nov 2021

  • Merchandising Executive Associate

    Jan 2020 - Nov 2021
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  CPHR BC & Yukon

  Aug 2020 - now

  • CPHR Candidate

    Aug 2020 - now

  • Student Member

    Aug 2020 - May 2022
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  Carters Inc.

  Sept 2021 - May 2022

  Supervisor

  As the supervisor, I acted as ‘Leader on Duty’ in the store, supporting the management team in achieving store performance goals. I provided exceptional customer service for our customers and acquired strong product knowledge. Processed customer sale transactions and accurately followed cash handling procedures. Assisted customers with returns and exchanges of merchandise. Completed store opening and closing procedures. Effectively communicated with the store managers, associates, and the management regarding the store whenever required. Assisted in merchandising, marketing, and visual presentation aspects of the store. Received and processed company products accurately and efficiently. Worked as the leader on duty, driving sales and oversaw store operations in the absence of the managers. Maintained a safe and clean store environment. Show less

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  WhoWhatWhy

  Feb 2022 - Jul 2022

  Human Resources Administrator

  As a Human Resource Administrator, I provided HR support on all HRadministrative activities, projects, and management of the HR inbox.· Administered the onboarding process of newly hired employees by initiatingpre-employmnet checks and first-day orientations to acquaint them with thecompany’s operational procedures and policies.· Performed effective formal/informal coaching and mentorship to variousassociates at all organizational levels in an impactful, collaborative, and consultivemanner.· Proficiently utilized the company’s HRIS system to enter,manage, and monitorpertinent HR-related information. Conducted exit interviews documenting allfeedback in accordance with the established HR standard operating procedures.· Reviewed and updated job tracking and team lists to align to open/active roles inthe recruitment management tool.· Contributed to Talent Acquisition's effort of redefining recruitment processes ofemployer branding, social media, revamping job descriptions, and the candidateexperience.· Monitored key recruitment metrics and interpreted data for strategic recruitingcampaigns. Responded and resolved employee inquiries, including but not limitedto responding to HR administrative matters, corporate policies, etc.· Created reporting and analytics for HR services such as turnover, recruitment,performance reviews, employee experience survey, training, compensation, etc.· Produced employment confirmation letters and other HR support letters,as requested. Supported the recruitment process by managing job postings,reviewing applications, scheduling interviews, taking care of the ATS administration,and tracking. Stayed up to date with the latest HR trends and best practices. Show less

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  Gateway Casinos and Entertainment Limited

  Jun 2022 - May 2024

  Human Resource Assistant
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  Hudbay Minerals Inc.

  May 2024 - now

  Human Resources Advisor

  Acted as a courageous safety advocate by promoting and supporting a strong safety culture at Copper Mountain Mine, Partnered with people leaders to determine recruitment requirements; managed and participated in the full cycle recruitment process, including preparing job postings, screening resumes, interviewing candidates, and preparing offers of employment,Provided advice, guidance, and assistance to people leaders and employees on human resources practices, policies, and programs,Interpreted and administered the terms in the Team Member Handbook, Contributed to the development of industry-leading Human Resources policies, procedures, and programs,Managed the employee onboarding and offboarding processes. Developed and maintained professional relationships with employees by ensuring a sense of confidentiality, mutual trust, concern, respect, and teamwork,Maintained compliance with federal and provincial regulations concerning employment,Handled electronic employment records and associated HR systems,Managed, analyzed, and presented key HR data for reporting purposes, Identified opportunities to improve HR support, focused on effectiveness, efficiency, and process simplification,Participated in ongoing training and learning opportunities as well as HR projects and initiatives,Performed all other duties related to the Human Resources Advisor role as required or assigned. Show less