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William Mann

William Mann

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location of William MannRome, Georgia, United States

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  • Timeline

  • About me

    Helpdesk Specialist 2 at FLS Transport

  • Education

    • Berry College

      2009 - 2013
      Bachelor of Arts (B.A.) Music Performance, General

      Activities and Societies: Swing and Ballroom Association, Berry College Symphonic Orchestra, Berry College Symphonic Band, Berry College Flute Choir I studied Music with a concentration on Flute Performance (periods ranging from Baroque to 20th Century), while minoring in German. In my free time, I studied and taught Dance, such as Ballroom, Swing, and Latin styles.

  • Experience

    • Berry College Document Services

      Aug 2009 - May 2013
      Supervisor

      -Managed deliveries-Trained student workers-Ran presses/ cutters/ collators/ perforators/ etc.-Served and Communicated with customers

    • Floyd County Board of Education

      May 2011 - Dec 2011
      Printing Technician

      -Operated collators, cutters, paper drills, etc.-Organized jobs for pick-up-Managed facility when chief operator was absent

    • Floyd County Board of Education

      Jun 2013 - Jul 2013
      Printing Technician

      -Operated collators, cutters, paper drills, etc.-Organized jobs for pick-up-Managed facility when chief operator was absent

    • Legacy Direct, Inc.

      Jul 2013 - Jan 2014
      Account Manager

    • Wallis Printing Inc

      Mar 2014 - Aug 2014
      Pressman

      I ran a two-color Heidelberg press. I was responsible for managing materials, print requests, and logistics.

    • Ricoh USA, Inc.

      Aug 2014 - Mar 2019

      I managed and responded to service calls on multi-function Printers, smart lockers, and other types of electro-mechanical adjacencies for a large region in Northwest Georgia. I communicated ETA's to customers and managed a liquid inventory of machine parts for many different devices, maintaining each piece of equipment to the utmost quality and standard set forth by Ricoh USA. I managed a large fleet of printers. If the devices malfuctioned, I responded first to assess the situation and found a solution or contacted a technician when necessary.

      • Technician

        Sept 2015 - Mar 2019

      • Printing Support Specialist

        Aug 2014 - Sept 2015

    • Logical Systems Inc.

      Apr 2019 - Mar 2020
      Help Desk Technician

      ● Manage service requests from the desktop to the server and network levels; in-house,remotely, and field calls● Install cable, security cameras, and access control units, and fiber● Work jointly with the Help Desk and Infrastructure departments to complete high value,complex projects on time and at an exceptional standa

    • Chattooga County School Dist

      Apr 2020 - Apr 2021
      Information Technology Specialist

    • Scott Logistics Corp.

      Apr 2021 - Dec 2023
      Software Lead Support/ EDI Analyst

    • FLS Transportation Services

      Aug 2023 - now
      Help Desk Specialist 2

  • Licenses & Certifications

    • ITIL v4 Foundation

      PeopleCert
      Nov 2024