Ruben Didriksen

Experience

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  Sintrace UB

  Aug 2013 - Jul 2014

  Technician & Head of Marketing

  Sintrace UB was a youth company started in relation with my information technology studies at Narvik VGS, avd. Oscarsborg. The company offered various IT-services for consumers in the Narvik-areaResponsibilities:• Performing maintenance on computers and periphery• Held courses teaching groups of customers how to make good use of computers and periphery• Responsible for planning, development and implementation of the company's marketing strategies and marketing communications.• Created marketing content (Flyers, Posters and more) Show less

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  Norwegian Cyber Force - Cyberforsvaret

  Jul 2014 - Aug 2017

  The Cyber ​​Defense is a military organization that operates, secures, and defends the Norwegian Armed Forces' computer systems, networks, and high-tech platforms against attacks in and from the cyber domain.Hired through Glasspaper People, I worked part-time as an IT Consultant for the Norwegian Cyber Defense. For two years I worked as an ICT-Apprentice, and my tasks included: Installing- operating and maintaining networks, software, and hardware, as well as evaluating, testing, improving, and documenting new, and existing technological solutions.

  • IT Consultant

    Aug 2016 - Aug 2017

  • IT Apprentice

    Jul 2014 - Jul 2016
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  Forsvaret - Norwegian Armed Forces

  Jul 2014 - Jul 2015

  Soldier (Initial Compulsory Military Service)

  Combined with my first year of apprenticeship in the Norwegian Cyber Force, I served a 12-month military service for the Norwegian Armed Forces Department of Culture and Tradition & Oslo Garrison Management. During these months, I participated in a memory ceremony for the 1940 invasion of Norway, as well as 4 military exercises where I learned a set of combat techniques, as well as how to work, strive and deliver quality under excessive amounts of pressure.

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  Brandiators

  Nov 2017 - Jun 2019

  Sales and Marketing Representative (Hewlett Packard / HP)

  Brandiators (now a part of WaveCrest) is among the fastest growing sales and marketing agencies in Scandinavia. With more than 20 years of experience, they are working with some of the biggest brands, primarily within the IT industry. They execute thousands of consumer events, retail store visits, educational courses and much more every year.Responsibilities:• B2C sales & marketing for Hewlett Packard (HP) at various retail stores in the Oslo area (e.g Elkjøp, Power)• Part of the HP OMEN Core Team of Norway, & promoting gaming equipment at various exhibitions in Norway & Sweden (Dreamhack, SpillExpo, Retrospillmessen, PowerUp & Elbit) Show less

• 

  Zeipt AS

  Jun 2018 - Jan 2020

  Research & Marketing Intern

  Oslo-based Fintech-startup company focused on bridging the gap between physical retailers and digital user interfaces by creating a platform for digital receipt distribution.• Conducted research through 250+ retail stores in Norway• Researched the usage of paper receipts among Norwegians (300 participants)• Attended various Fintech-related events around the Oslo area (e.g FutureBank, DN Fintech)• Created various company presentations (e.g Investor presentations & promotional pitches)• Created a calculator to measure the environmental & economic impact of retail stores based on the number of paper receipts consumed• Produced various articles for The Zeipt Project's Medium Channel• Produced media content for The Zeipt Project's social media channels (e.g Facebook, Instagram) Show less

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  Oracle

  Jan 2020 - Sept 2021

  Oracle Corporation is an American multinational computer technology corporation and is among the largest tech companies in the world. Oracle is focused on delivering database software and technology, cloud engineered systems, and enterprise software products.Some of my responsibilities include:• Providing expert advice on digital transformation for Oracle's accounts• Addressing the needs & challenges of clients & providing innovative solutions• Prospecting new clients & collaborating with Oracle's field representatives• Promoting the use of Oracle Autonomous Database, Oracle Analytics Cloud, as well as other Cloud solutions and their benefits Show less

  • Senior Enterprise Business Development Consultant (UKI & Nordics)

    Mar 2021 - Sept 2021

  • Enterprise Business Development Consultant (UKI & Nordics)

    Jan 2020 - Mar 2021
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  Datadog

  Sept 2021 - now

  Datadog is a rapidly growing monitoring and security platform for cloud applications. They bring together end-to-end traces, metrics and logs to make applications, infrastructure and third-party services entirely observable.Some of my responsibilities include:• Partnering with the sales team to articulate the overall Datadog value proposition, vision and strategy to customers• Continually learning new technology to build competitive knowledge, technical skill, and credibility• Delivering product and technical presentations with potential clients• Having a direct line of communication with the product team to collaborate on feature requests• Helping clients onboard the product and assist when they run into roadblocks. • Thinking creatively about a wide variety of technical challenges during the pre-sales life cycle Show less • Train as a highly knowledgeable specialist in the Metrics, Monitors & Web-Platforms part of the product• Responding to client requests, and educating clients on the use of the platform• Demonstrate advanced knowledge and understanding of the observability industry• Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.• Demonstrate developed customer-facing abilities: Active Listening, Communication, Critical Thinking• Reproducing issues and acquiring knowledge on the 700+ integrations that Datadog works with• Building out documentation and knowledge-based articles for a variety of technologies• Driving product conversations based on needs and problems learned during client interactions• Participate in product conversations with internal teams based on feedback from client interactions-Received a Top Dog Award in Q3 2023 for my contributions as a Support Engineer Show less Some of my responsibilities included:• Responding to client requests, and educating clients on the use of the platform• Demonstrate advanced knowledge and understanding of the observability industry• Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.• Demonstrate developed customer-facing abilities: Active Listening, Communication, Critical Thinking• Train as a highly knowledgeable specialist in the Metrics part of the product• Reproducing issues and acquiring knowledge on the 700+ integrations that Datadog works with• Building out documentation and knowledge-based articles for a variety of technologies• Driving product conversations based on needs and problems learned during client interactions• Participate in product conversations with internal teams based on feedback from client interactions-Received a Top Dog Award in Q3 2023 for my contributions in this role. Show less Some of my responsibilities included:• Responding to client requests, and educating clients on the use of the platform• Reproducing issues and acquiring knowledge on the 700+ integrations that Datadog works with• Building out documentation and knowledge-based articles for a variety of technologies• Driving product conversations based on needs and problems learned during client interactions• Demonstrating the product and its capabilities during sales meetings Show less

  • Commercial Sales Engineer (UKI & Nordics)

    Jul 2024 - now

  • Senior Support Engineer

    Mar 2024 - Jul 2024

  • Support Engineer 2

    Sept 2022 - Mar 2024

  • Support Engineer

    Sept 2021 - Sept 2022