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Marty S.

Marty S.

Followers of Marty S.320 followers
location of Marty S.Acworth, Georgia, United States

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  • Timeline

  • About me

    Technical Project Manager | Program Manager | Process/Quality Manager | Risk Analysis and Management | Data Modeling, Analysis and Visualization | Business Analyst | Documentation Specialist

  • Education

    • Kennesaw State University

      -
      Bachelor of Science - BS Finance, Accounting, and Economics

      Activities and Societies: Editor of Student Newspaper: The Sentinel

  • Experience

    • AT&T

      Oct 2006 - Sept 2023

      Provided Data Mining, Data Analysis, BI Reports, and comprehensive support agreements for internal initiatives, external customers, and strategic partners. Delivered Contact Center Design, Build, and Run services to more than 40 external clients. Managed the delivery of numerous high-profile AT&T Call Center Technology efforts, network migrations, and new technology implementations. Successfully managed the delivery of various high-profile Call Center Technology efforts.

      • Senior Process and Quality Manager

        Jan 2021 - Sept 2023

      • Senior Technical Project Manager

        Jan 2014 - Dec 2020

      • Senior Technical Project Manager

        Jan 2008 - Dec 2013

      • Senior Business Manager

        Oct 2006 - Jan 2008

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Marty S.
      Connection Award AT&T Dec 2022 Enhanced Response Team Metrics/Power BI Reports and Data Visualizations
    • Awarded to Marty S.
      Software Symposium Hackathon (Raspberry PI Expert Category) AT&T Oct 2022 BeeSmartz Proof of Concept: Inexpensive IoT enabled Honeybee Hive Environmental Monitoring System
    • Awarded to Marty S.
      Connection Award AT&T Jun 2022 ServiceNow Agile SAFe Change/Trouble Management Replacement Effort and the Development of Internal and External Interface Agreements
    • Awarded to Marty S.
      Service Excellence Award (SEA) AT&T Mar 2018 Six Sigma Process and Customer Service Improvement Effort, which reduced Trouble Ticket backlog by more than 90%
    • Awarded to Marty S.
      Business Services (ABS) Cycle One “Best of the Best Award” AT&T Mar 2012 Successful completion of internal AT&T Contact Center migration effort which involved 15 Southeast AT&T Business Services Call Centers and over 1430 Agents
    • Awarded to Marty S.
      Lightbulb Award (Volunteering Arduino/JA Effort) 2011 AT&T Dec 2011 Volunteering Arduino/JA Effort: Developing and delivering an Arduino based programming and electronics course to under served/inner city Atlanta youth.

  • Volunteer Experience

    • Educator and Engineer

      Issued by Multiple Groups and Organizations
      Multiple Groups and OrganizationsAssociated with Marty S.