Jerry Mathew

Experience

• 

  Telkom

  Jan 2006 - Jul 2006

  Operational Specialist

  Researched products, and vendor tools.Developed Specifications based on research.Published specification for tender process.Evaluated vendor technologiesResearching latest technology developments and related standards.Investigation and implementation of IP (Axis) camera system based on Telkom’s Broadband home services (showcased in Santon Convention centre).

• 

  Ericsson

  Aug 2006 - now

  - Achieve or exceed targets on revenue, profitability and collection, contributing to healthy growth of Ericsson business in the customer unit and business areas.- Key interface with Ericsson customers to ensure a close partnership where you understand their needs, find solutions to their challenges and be a thought leader contributing to their future technology strategy resulting in new investment with Ericsson.- Orchestrate our business, our stakeholders to engage with prospective customers and partners across the Singapore market to pursue new opportunities to deliver end to end solutions based on your insights and/or products and services based on specific requirements!- Fulfill account manager responsibilities post sale, setting up and leading customer meetings, taking part in solution and pricing strategy meetings and being responsible for professional and timely customer correspondence. Show less Manage unit dimensioning in accordance with agreed resource requirementsImplement processes, methods and tools in accordance with requirementsBuild competence in accordance with agreed frameworksDeliver resources and servicesCompetence and resource management activities i.e. current situation vs. plan with associated actions to reach agreed plan.Follow-up on ongoing assignments with respect to progress, financials (invoicing), staffing and Quality of services delivered, and if needed act on issues.Performance follow-up (Balanced Scorecard Targets) and corrective actions.Manage budgeting, budget follow-up and corrective actions.Drive Knowledge Management/SharingDrive the establishment and ongoing development of a professional service culture driving customer satisfaction, innovation and an outcome driven focus.Operative delivery planning based on opportunities in internal systemsDrive the Ericsson Service Delivery Maturity Model. Manage KPI's - Utilization, Billability, Cost Per available Hour, Absorption, Employee Satisfaction and all relevant KPI's.Ensure that all HR process, for his/here's unit, are followed across the regionTo understand the business needs and requierment, manage a solid communication link to KAM's and Program manager's. Show less Work in a team with sales organization to promote video OSS/BSS solutions to customers.Understands the market environment and helps customers build innovative solutions that enhance their service offerings.Interfaces with the customer on all technical issues related to OSS/BSS product strategies.Makes customer presentations on OSS/BSS products and solutions.Follows and understands Region Sub-Saharan Africa market trends, opportunities, market developments, regulatory and standardization activities and ties them to global and Region Sub-Saharan Africa trends.Understands the customer's network and anticipates future road maps. This includes understanding the technical aspect of the customer's multi-vendor environment.Actively influences technical development of future products.Participates actively in RFI/RFP/RFQ /Unsolicited proposalswork. Responsible/accountable for managing the OSStechnical solutions within RFI/RFP/RFQ Team. Show less Be a primary contact towards the customer at all OSS/BSS related projectsCommunicate OSS Long Term Evolution, OSS strategies and Roadmaps within MU and to OperatorsPresent new OSS Products and OSS functionalities to Operators.Secure the OSS Added Value (Total Cost of Ownership) is presented and understood by the OperatorsEvaluate and proactively drive OSS Market Requirements (MR) towards Business unitInfluence the Operators prior submission of new RFQ's. In tender : - take responsibility for the OSS design- take the overall responsibility for the OSS technical SoC- secure that the most competitive OSS solution is offered and presented- secure the OSS technical clarifications- prepare OSS technical contract documentsParticipate in e2e programs within Market UnitParticipate in OSS competence development workshops within Market Unit and for customers. Show less

  • Account Director

    Mar 2023 - now

  • Head Of Service Delivery Digital Solutions Major Accounts

    Mar 2019 - Mar 2023

  • Head of Digital Business Solutions Service Line

    Jul 2017 - Mar 2019

  • OSS BSS TV and Media Sub-Domain Head

    Jun 2015 - Jun 2017

  • Domain Head OSS CSI

    Jul 2012 - May 2015

  • Manager CDA OSS Media and Applications

    Jul 2011 - Jun 2012

  • Subject Matter Expert OSS/BSS

    Aug 2010 - Jun 2011

  • Senior OSS Solution Manager

    Dec 2009 - Jul 2010

  • Solutions Manager

    Aug 2006 - Nov 2009