Firdaus Hossain

Experience

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  Food bazaar, future Group

  Jan 2009 - Sept 2011

  Customer service executive

  • Maintain good relation with client.• Handling Customer queries• Developing & maintaining successful business relationships with customers. • Achieving all revenue targets & objectives in line with the Area Business Plan• Working under stiff weekly projections, monthly targets.

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  IStore | Apple Specialist

  Sept 2011 - Dec 2013

  Apple consultant

  • Achieving all revenue targets & objectives in line with the Area Business Plan.• Developing & maintaining successful business relationships with all prospects • Planning and organising the day to ensure all opportunities are maximised.• Developing a full understanding of the business. • Maintain continuous improvement in terms of efficiency of support process, customer satisfaction.• Vendor Management, Inventory Management, Bill Processing, different types of MIS Reporting as per requirement. • Deliver and exceed on all team performance targets.• Identifying what customers want. Show less

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  Currents Technology Retail (I) Limited

  Oct 2013 - now

  Assistant Store Manager

  • Lead a high performance sales team and guide them in targeting new customer requirements.• Responsible for Generating Sales & Achieving Sales Target.• Working under stiff weekly projections, monthly targets, Ensures sales target achievement as per the target.• Recommend resolution to complex matter of significance and coordinate the implementation of the approved course of action.• Report operational achievements and progress to the operations manager on a regular basis including statistical analysis and improvement of actions plans.• Facilitate customer resolution for escalated calls and engage the necessary technical support.• Vendor Management, Inventory Management, Bill Processing, different types of MIS Reporting as per requirement. • Stock planning and projection for each product or every model.• Goals set for store month on month, maintaining relationship with target customers, customer service, ensuring high rate of return on investment, sales support and sales. • Maintaining sufficient stock as per norms, Document collection, Provide daily updated data to Senior., Promoting the Brands & Encouraging the Sales through various Promotional Activities • Improve productivity by highlighting deficiencies and recommending change in tools, training, processes, repairing, and employee engagement. Show less

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  Currents Technology Retail India Limited

  Dec 2013 - now

  Assistant Store Manager