Ashfaq Ahmed

Experience

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  Ahmed Seddiqi & Sons

  May 2005 - Jan 2007

  Retail Advisor

  • Attend Walk in customers, advice on branded watches and sell the high end watches.• Creating detail report and chart towards the revenue generated on daily basis, planning and implement to work on higher targets to meet and exceed the rolling budget defined for the particular year.• Assist Manager with tasks including ordering stock from the warehouse, training new staff members, working out weekly rosters, merchandising new season stock, banking, resolving staff conflicts, theft prevention and was in charge of store when the manager was not on duty.• Increase sales with excellent customer service levels and develop good relationships with regular customers.• Responsibilities included overall Operations performance, driving business goals, report analysis, training, monitoring daily activities and customer/employee feedback Management. Show less

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  Häcker Kitchen International

  Feb 2007 - May 2009

  Brand Manager

  • Responsible for regional business development, expansion, coverage and coordination.• Research consumer markets, monitoring market trends and identifying potential areas in which to invest, based upon consumer needs and spending habits.• Overseeing the production of TV adverts, newspaper and magazine advertisements, direct mail packs, email campaigns, websites, exhibition stands, road shows and liaising with art designers, copywriters, media buyers and printers.• Liaising with legal and compliance personnel, ensuring the designs and messages meet the company brand and regulatory guidelines.• Monitoring product distribution and consumer reactions through focus groups and market research.• Identifying and approaching new prospective Clients for business generation. Setting up meetings and appointments with the corporate clients in and around the UAE.• Coordinating with the various departments of the organization from the time of receiving the enquiry to the complete dispatch and delivery of the order.• Creation of brand awareness in the region through local mass media. Show less

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  Rose Hospitality

  Jun 2009 - Mar 2018

  • Ensuring high quality services that result in guests delight and optimum resource utilisation for maximum service quality, understanding their requirements and customising services accordingly• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities.• Manage and maintain the administration of all reservations, cancellations and no-shows, in line with company policies.• Report any faults or damage in any of the bedrooms (or hotel facilities) immediately to hotel management.• Monitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as required.• Manage and maintain effective and efficient use of all reception equipment and hotel systems, in line with company policies.• Control and manage all new credit application accounts, sales ledger management and payment administration.• Maintain effective communication, at all times, among the team, hotel management and night manager. • Ensure that all members of the team sign in/out on the time sheets at reception and manage absence and lateness, in line with company policies.• Complete all required health and safety/fire checks on time.• Be responsible for evacuation, in cases of emergency, acting as first point of contact for the team, guests and the emergency services.• Report any security issues to the hotel management immediately.• Take responsibility for extra management tasks, as required, in the hotel manager’s absence• Carry out instructions given by the management team and head office Job Description.• HSE Training, Maintain set standards of Hygiene and Sanitation, • Conduct Management staff briefing for Departmental coordination and to solve inter-departmental problems and grievances,• Ensuring compliance with licensing laws, health and safety and other statutory regulations, Guest Relations and Liaison with Government Officials etc.. Show less • Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.• Maintain a professional and high quality service oriented environment at all times. Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.• Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.• Coordinate daily activities with hotel management team on a daily basis.• Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.• Staff training, Plan Duty Rosters and Leave Schedule, Monitor Staff Attendance & Overtime.• Conduct Management staff briefing for Departmental coordination and to solve inter-departmental problems and grievances,• Ensuring compliance with licensing laws, health and safety and other statutory regulations,• Guest Relations and Liaison with Government Officials, etc. Control Overhead and Operations costs to ensure higher profits.• Co-operate and co-ordinate in the sales activities of the Sales team in the allocated region, in order to optimize potential.• Ensuring maximum Guest satisfaction, and closely interacting with corporate clientele, understanding their requirements and customizing services accordingly. Show less • Ensuring employees are offering exceptional customer service & make sure guests are happy with the services.• Routing sales productivity reports to staff.• Motivating the concierge and front office assistants.• Handling cash and end of day checking.• Dealing with guest complaints and issues.• Greet the VIP guests of the hotel. As directed by the Hotel Manager, provide special services for VIP Guest’s.• Assist in VIP’s arrival departure in absence of guest relation officers.• Check cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.• Check on registration cards of arriving guests and ensures all information are filled in each registration cards either by Guest Relation Officers or the guests.• Give the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows. Show less

  • Front Office cum Housekeeping Manager

    Jan 2012 - Mar 2018

  • Front Office Manager

    Jan 2010 - Dec 2011

  • Duty Manager

    Jun 2009 - Dec 2009
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  Saken Village

  Jul 2018 - Sept 2021

  Room Division Manager

  Assist Property Manager with preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.)Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.In the Property Manager’s absence, the incumbent assumes responsibility and accountability for managing the administrative, financial, personnel, maintenance, and leasing aspects of assigned properties. Learn and ensure compliance with all company, local, state and federal safety rules.Ensure property, grounds, physical plant and work areas maintained to standard. Build strong working relationship and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfillment of special event need.Provide training to staff. Monitor the Guest feedback on Trip advisor, Booking.com, etc.Receive and resolve guest complaints and service recovery process. Review employee performance and conduct personnel action such as disciplinary actions and terminations. Ensure full compliance to Hotel operating control, SOP’s, policies, procedure and service standard. Ensure the objectives and goals of property owner’s work together to achieve brand positioning and success. Performs daily, weekly and monthly property inspections. Ensure property, grounds, physical plant and work areas maintained to standard. Build strong working relationship and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfillment of special event need. Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to Vice Chairman. Audit on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.Assist the MD in all aspects of business planning. Available 24/7 in case to respond to any guest or employee emergencies. Show less

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  City Stay Hospitality

  Nov 2021 - Feb 2024

  Room Division Manager

  •Manage the Front Office and Housekeeping team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue. •Ensure full compliance to hotel operating control, SOP’s, policies, procedure and service standard.• Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition.•Perform sudden audits on rooms and other operating areas. Provide effective leadership to hotel team members. •Conduct comprehensive monthly departmental meetings to include a review procedures and events which warrant special handling and detailed information.•Assisting in residential sales as and when required and development with strong sales prospects.•To assist the Guest Relations team in meeting VIP guests on their arrival at the hotel.•Responsible for conducting quality inspections of public areas, guest rooms, corridors, washrooms, check out the laundry personnel to ensure its proper functioning. Make sure it meets the maximum best practice throughout the organization. •Monitor and inspect the performance of floor supervisors on the guest floor and the hallways, stairwells, elevator, service area, and guest room doors, tracks, linen closets and armoires are maintained according to standards.•Responsible for preparing a monthly forecast for the housekeeping department coordinating with various other departments.•Ensuring compliance with the Health and Safety at Work Regulations; ensuring that incidents and accidents are reported to the Security Department and subsequently recorded accurately and in the correct manner according to hotel policy.•At all times maintain own working environment in a clean, neat and de-cluttered manner and adhere to Infection Prevention & Control procedures and practices so as to proactively contribute to the protection of guests, visitors and staff. Show less

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  The Leela Bhartiya City Bengaluru Hotel Conventions Residences

  Aug 2024 - now

  Residence Manager

  Oversees the operations of a residential community, ensuring that all residents are safe, comfortable, and satisfied with their accommodations. Responsible for managing staff, supervising maintenance and repair work, and maintaining good relations with both residents and owners.Key ResponsibilitiesManage staff, including housekeeping, maintenance, and administrative personnelSupervise all maintenance and repair work, ensuring that work is completed on time and to a high standardEnsure that all residents feel secure and comfortable in their accommodationsRespond to resident complaints and concerns in a timely and professional mannerMonitor the financial performance of the community and make recommendations for revenue and cost savingsDevelop and implement policies and procedures to ensure the smooth operation of the communityEnsure that all employees comply with company policies and proceduresMaintain good relations with both residents and owners Show less