Said Abidi

Experience

• 

  Intel Corporation

  Jun 2011 - Sept 2011

  Internship

  Design architecture of an eBook Reader application for Meego- Analysis of existing eBook technologies and formats (including EPUB3).- Using Qt for creating graphical user interfaces.- Embedded development on Meego (open source OS developed by Intel and Nokia)- Writing of detailed specifications- Prototype in C++

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  Intel Corporation

  Feb 2012 - Sept 2012

  Internship

  Development of an innovative eBook Reader in HTML5 and C++- Embedded Software programming in C++ and HTML5 / JavaScript, targeting Android and Windows tablets and smartphones- Image processing with OpenCV in C++ to detect and analyze movements- Using PhoneGap to access the tablet sensors from a WebApp- Web Socket programming to communicate from a C++ server to a WebApp- Implementation of a motion detection system for UI navigation

• 

  Amadeus IT Group

  Mar 2013 - Feb 2016

  Software Engineer

  As part of the Test System Management department, the role of my team is to manage every activity of all Amadeus Test Systems (Customer facing test systems included).Test System department: 7 teams, 6 locations (Nice, Sydney, Bangalore, Boston, Dubai and London), 33 peoplesWeb applications development in order to increase the efficiency of the entire department (Angularjs, Bootstrap, Django, NodeJS...)These applications are now considered as critical for Amadeus.Server is developed using Django stack (Python). Databases used are MySQL and NoSqL (MongoDB)Client is developed with AngularJS and NodeJS (HTML/CSS/Javascript)Use of recent technologies to deploy automatically (Vagrant, Virtualbox…) Show less

• 

  Zendesk

  Mar 2016 - now

  Manager of all teams responsible for the data pipeline used to gather customer data in order to make them available on our Explore product (Zendesk's Analytics software)Missions (non-exhaustive):* Career development* Hiring* Roadmap creation* Team scaling and process evolution* Execution* Standardisation* Risks management* Problem solvingKey numbers:Manager of 3 teams of ~5 people each (~15 people in total).Our pipeline processes ~50 000 customer account data every hour, including some of the biggest Zendesk customer such as Uber, Grubhub, Snapchat, Groupon, Deliveroo… Show less Bootstrapped the software engineer in test team of Zendesk Explore (from 1 people to 6), responsible of defining process, creating internal tools, coaching devs and improve test coverage in order to guarantee a great quality and reliability in the Zendesk Explore product. Manage team members and helping them grow by defining career path and work toward these goals.Some key achievements:• Creation of a data integrity framework that guarantee the correctness of the data displayed in Explore after the data ETL steps.• Creation of a load testing framework that is able to simulate real customer interaction at a large scale.• Reduce the number of production incident and lower the numbers of bugs related to Explore Show less In order to improve overall quality and reliability of the Zendesk Explore product:• Defined new development process (CI/CD pipeline) that guarantee a more reliable development cycle with a strong emphasis on quality and velocity• Contributed in the test suite coverage improvement in order to increase overall quality• Coached developers to embrace test mindset which leads to a huge increase of the test coverage and a lower number of bugs and incidents• Developed internal tooling focused on enabling new testing activities specific to the Explore product (data integrity, visualisation testing, performance testing...)• Mentoring of new team members to help them developing their skills Show less

  • Manager, Software Engineering, Explore data

    Sept 2021 - now

  • Team Lead - Datasets

    Jul 2020 - Aug 2021

  • Team Lead

    Jan 2019 - Jul 2020

  • Senior Software Engineer in Test

    May 2017 - Jan 2019

  • Software Engineer In Test

    Mar 2016 - May 2017