Wiliam Rodrigues

Experience

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  PSINet do Brasil

  Feb 1999 - Jul 1999

  Heldesk Support Technician

  • Remote first level support via telephone with end-users.• Remote diagnostics and troubleshooting end-user computers related to internet dial-upconnectivity• Document help desk tickets/resolutions, and maintains equipment inventory lists.

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  Allen Informática

  Aug 1999 - Feb 2001

  Desktop Support

  • Act as a single point of contact for phone calls and emails from staff regarding IT issues andqueries• Receiving, logging and managing calls from internal staff via telephone and email• Maintaining an Asset Database and track changes1st and 2nd line support - troubleshooting of IT related problems from software to hardware,through Mobile devices, Desktop and Printers, Infrastructure Management• Escalate unresolved calls to the infrastructure support team or 3rd party involved• Communicate progresses in a timely mannerMaintain a high degree of customer service/satisfaction for all support inquiries and adhere tothe processes and way of working of the service desk• Take ownership of user problems and follow up the status of problems on behalf of the user Show less

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  Marinvest Comercio Internacional

  Feb 2001 - Jun 2001

  Infrastructure Support Analyst

  • Plan, design and deploy an upgrage plan from a BackOffice Small Business Server 4.5to Microsoft Small Business Server 2000 structure• Manage and maintain a the server environment (Active Directory, Exchange, SQL and ISAServer), ensuring 99.9% or better uptime.• Evaluate, monitor and enhance IT infrastructure with an emphasis on availability and security• Deploy and maintain a centralized and orchestrated McAfee anti-virus solution for the serversas well as the desktop clients Show less

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  Huthil Tecnologia

  Jun 2001 - May 2002

  Desktop Support

  • Carry out daily Infrastructure system checks, including backups, event logsLogs and tracks calls using problem management database, and maintains history recordsand related problem documentation• Assist customer users in the areas of desktop application support, password reset, andgeneral computer troubleshooting tasks

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  Starfish Oil & Gas S. A.

  Jan 2003 - Mar 2007

  IT Infrastructure Part-time Consultant

  • Securing Windows 2003 network infrastructures by performing OS hardening, implementingMicrosoft Active Directory, improving system security with active vulnerability assessmentand remediation,denying launch of unauthorized or prohibited applications.• Securing clients' Internet connectivity by installing and configuring Linux Firewall (IPTables),MailProxy (Amavis & SpamAssassin).• Implementing VPN access for remote users• Protecting internal network by deploying Mcafee Antivirus Servers (Protection Pilot).• Providing in-depth technical and design expertise on large-scale infrastructure projects,assessing and recommending architectural designs/changes in response to business ortechnical drivers.• Interacting with software suppliers in order to solve and maintain specific area applications(Geographix, Prizm, OpenWells, SeisVision)• Designing and deploying a mirrored IT infrastructure in order to have a high level disasterrecovery solution Show less

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  Vanguard Managed Solutions

  Feb 2003 - Oct 2007

  Network Support Analyst

  • Act as the staging team coordinator by developing and implementing staging processes and workflow• Improving Site Survey Analysis, reducing the SLA from 3 weeks to 2 days with the same staff• Building a corporate intranet (PhP/MySQL), resulting in a 20% work efficiency• Coaching internship professionals, which became part of the main technical staff, after 6 months• Designing complex network projects, attending the sales division demands• Supporting Pre-sales Team as solution architect for customer´s network requirements• Developing and presenting technical presentations to the end-customers• Implementing a Trouble Ticket system, serving afterwards as the company knowledge base• Strategic Plan and implementation of WAN networks projects, involving both data and voice aplicattions Show less

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  CPM Braxis

  Oct 2007 - Sept 2009

  IT InfraStructure Senior Analyst

  • Interview, Hire and train new employees to be part of a Cisco pre-sales team to a BrazilianTelecom Operator• Coaching and Mentoring the Cisco Pre-sales team to a Tier-1 Service Provider• Developing and implementing a business plan, providing a better integration between thepre-sales and the production areas and a boost of the quality of service provided by thecompany, aiming at the improvement of the company´s sales revenue in the SMB marketPre-sales activities:• Responses to informal queries, pointers to publications, colleterals, other references or takemore specific forms like responses to proposals including: Request for Proposal (RFPs),Request for Information (RFI) and specific Statement of Work (SoW)• Responding to general client queries about Cisco solutions and capabilitiesMeeting with clients to discuss specific aspects of their (client's) initiatives, to get a betterunderstanding of the context in order to make specific recommendations in proposals• Develop network planning, network high and low level design to Tier-1 Service Provider’scustomers• Support network deployment team on critical network troubleshootingDevelopment and presentation of Cisco Roadshow to Service Provider’s sales force with thelatest Cisco solutions Show less

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  Huawei

  Sept 2009 - Jul 2010

  Product Manager for Wireless Solutions

  • Responses to informal queries, pointers to publications, colleterals, other references or takemore specific forms like responses to proposals including: Request for Proposal (RFPs) andRequest for Information (RFI)• Responding to general client queries about Huawei Wireless solutions and capabilitiesMeeting with clients to discuss specific aspects of their initiatives, to get a betterunderstanding of the context in order to make specific recommendations in proposals• Development and presentation of swap strategies in order to increase customer KPI whileincreasing Huawei´s footprint on customer´s network Show less

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  Capgemini

  Jul 2010 - Jan 2012

  Network Consulting Engineer

  • Create and maintain comprehensive documentation as it relates to server and networktopology, equipment, and configuration(s) for each customer.• Create WAN/LAN project plans, design, and implement • solutions.Level 2 and Level 3 Support for problems identified with systems and network. Act as anescalation for Level 1 and Level 2 Managed Services support technicians.• Configure, test, and maintain LAN equipment and services, including switches, routers,firewalls and VPN.• Identify, diagnose, and resolve network problems including network connectivity, trafficutilization, etc. using available network tools in a timely fashion Show less

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  Layer2 Network Consulting

  Jan 2012 - Mar 2018

  Network Consulting Engineer

  • Build simulated networks (CPOC) to resolve problems and compatibility issues, and performanalysis of network designs• Provide improvement opportunities and recommendations in products and Cisco OS (IOS,IOS-XE, IOS-XR)• Keep knowledge up-to-date with the latest technology products, to provide high-qualitysupport in current and future services• Planning and design experience include working directly with the customer, account teamsand business units to build high level designs (HLDs), low level designs, method of procedure(MOP) documents. Demonstrated experience working with minimal direct supervision• Act as a technical expert with other team members, as well as with other Cisco worldwideteams Business Unit, supporting TAC and HTE engineers on helping customer issues whilebeing the main transactional deployment engineer• Responsiveness answers and understanding of singular needs of each customer´soperation/engineer team Show less

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  Cisco Systems

  Jan 2012 - Mar 2018

  Network Consulting Engineer (Layer 2 Brasil)

  • Build simulated networks (CPOC) to resolve problems and compatibility issues, and performanalysis of network designs• Provide improvement opportunities and recommendations in products and Cisco OS (IOS,IOS-XE, IOS-XR)• Keep knowledge up-to-date with the latest technology products, to provide high-qualitysupport in current and future services• Planning and design experience include working directly with the customer, account teamsand business units to build high level designs (HLDs), low level designs, method of procedure(MOP) documents. Demonstrated experience working with minimal direct supervision• Act as a technical expert with other team members, as well as with other Cisco worldwideteams Business Unit, supporting TAC and HTE engineers on helping customer issues whilebeing the main transactional deployment engineer• Responsiveness answers and understanding of singular needs of each customer´soperation/engineer team Show less

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  Algar Telecom

  Jun 2018 - Dec 2018

  Senior Network Design Engineer

  • Development and execution of lab and production test plans• Ensure that work meets all related engineering, planning, and operational standards• Work with the Network Operations NOC team in configuring and implementing network design changes• Develop contingency and fail-over network topologies to maintain dependable network throughput in order to serve your client’s business needs best• Work closely with multi network vendors in order to identify, evaluate and accredit new network equipment and tecnologies Show less

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  Routz

  Feb 2019 - Jun 2019

  Network Engineer

  • Short-term Juniper's resident network engineer for a brazilian SP• 5 years network forecast numbers analysis to develop network traffic models that support the definition of the best Juniper`s portfolio solutions that match these models• Provide business and competitive insights to support RFI/RFP responses

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  4xpert TI

  Aug 2019 - Sept 2019

  Network Consultant

  Acting as a consulting engineer on a Cisco ACI deployment project at one of the major reinsurance companies in Brazil. The deployment consists on joining two regional data center in a multi-pod scenario.It was required to do the network asssessment on the legacy network, develop a migration strategy and document it on a High Level Design as well as follow-up on the next project phases

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  Eletronuclear

  Oct 2019 - May 2020

  Senior Network Engineer

  Working as a contractor for the only brazilian nuclear power plant company, this position requires:• Maintain, troubleshoot and deploy new devices, like routers, switches, wireless controllers, access points and firewall• Develop and deployment of a better network design in order to increase network reliability and throughput• Find, test and propose new network solutions that can help reducing the OPEX costs

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  Certsys - Estacio DC

  Sept 2020 - Apr 2021

  Network Engineer

  Deploy a full DC migration from one provider to another without any service disruption. Being the main person responsible to networking an also working and doing things on Virtualization (VMware and Oracle) as well as dealing with Palo Alto support.

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  BairesDev - at Pinterest

  May 2021 - Oct 2021

  Senior Network System Engineer

  Member of the global access team to anything related to pinterest.com. Working with a global team under a agile enviroment as well a working with CI/CD workflow.

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  Cisco

  Jun 2021 - now

  Engenheiro de rede sênior
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  Kyndryl

  Nov 2021 - Feb 2022

  Internet Network Specialist

  Planning and design experience include working directly with global customer, account teams andbusiness units to build high level designs (HLDs), low level designs, method of procedure (MOP)documents.Demonstrated experience working with minimal direct supervisionHands on and conduction of maintainance windows to deploy network changesUpdate network documentation/monitoring using DDI (Infoblox), ticket management (ServiceNow),CMDB, SolarWinds and network topologies using Visio Show less