Swarna N.

Experience

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  KFC UK & Ireland

  Apr 2008 - Oct 2010

  Restaurant Cashier

  • Provided exceptional customer service, accurately processed transactions, Gave User Training, gained communication skills, Adaptability, multi-tasking, Teamwork, Patience, and many more skills throughout this journey.

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  SRNCollections

  Apr 2021 - now

  Entrepreneur

  Spearheads all aspects of business operations at SRNCollections, including product sourcing, digital marketing, customer service, inventory management, and financial oversight to drive brand growth and profitability

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  Sanjay Gupta Tech School

  Jan 2023 - Mar 2023

  Salesforce Administrator

  1. Managed data integrity within Salesforce by performing cleansing and deduplication tasks, ensuring high-quality, reliable information. 2. Conducted data import and export operations using a data loader to maintain accurate records and support organizational data strategies. 3. Demonstrated consistent commitment to achieving company objectives through diligent Salesforce administrative practices. 4. Worked on this project independently and look forward to highlighting my enthusiasm toward continued personal and professional development. Show less

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  Clicked

  Sept 2023 - Jun 2024

  Salesforce Administrator

  Salesforce Administrator1. Requirement Gathering & Documentation:Conducted stakeholder interviews to gather and document business requirements.Created user personas based on stakeholder inputs.Developed user stories from stakeholder needs.2. Business Process Mapping & Design:Constructed present and future business process mappings using Lucid Chart.Translated stakeholder needs into actionable user stories.3. Salesforce Configuration & Administration:Implemented Salesforce configurations including custom objects, fields, page layouts, record types, business processes, path settings, and flows.Created and managed users, roles, profiles, and permissions.Streamlined lead generation through web-to-lead forms and automated integration with Salesforce, enhancing lead capture processes.Converted Excel sheets to .csv files and used Data Import Wizard to import leads.4. Administrative & Operational Improvements:Implemented administrative tasks including business and approval processes to streamline operations and improve workflows.Developed and maintained reports and dashboards to monitor operational performance and support data-driven decision-making.Conducted UAT (user acceptance testing) to ensure the product met user needs and requirements.5. Collaboration & Final Deliverables:Collaborated with a team using Salesforce Professional Services Methodology (Discover, Define, Design, Deliver, and Deploy) to elicit requirements, perform needs analysis, and define business cases to scope out solutions meeting client challenges.Delivered comprehensive documentation for future user training and the final presentation document. Show less

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  Stealth Startup

  Apr 2024 - May 2024

  Business Development and Customer Success Representative

  Lead Management & Customer Engagement:Oversaw lead generation and conducted proactive outreach.Explained products to potential customers and addressed their inquiries.Resolved customer issues efficiently, ensuring a positive experience.

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  ILearnings

  Jun 2024 - Jul 2024

  Salesforce Intern

  Developed IT Services App:Created a custom IT Services application to streamline operations.Managed data using the Data Import Wizard.Designed email templates for effective communication.Process Optimization:Implemented automation to improve efficiency.Enforced validation rules to ensure data integrity.Designed reports and dashboards to provide actionable insights.

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  WCY Solutions Pvt. Ltd.

  Jul 2024 - Aug 2024

  Salesforce Administrator

  Onboarding Registration and Event Management Applications:Gathered business requirements and documented the process.Created and configured applications to meet business needs.Utilized GitHub for version control and deployed applications using VS Code.Conducted thorough testing and created tickets for tracking and resolving issues.Project Leadership:Acted as a project lead while maintaining Salesforce Administrator responsibilities.Managed project timelines, coordinated with team members, and ensured project milestones were met. Show less