Badar Almawali

Experience

• 

  NTI Oman

  Jun 2013 - Aug 2014

  IT Technician

  * Assist personnel with installation, configuration and ongoing usability of system hardware and software* Offer daily operations and systems support to personnel* Verify the functionality of hardware and software components* Troubleshoot hardware and software issues in person, remotely and via phone* Assist employees with computer problems and answer their questions

• 

  Majan College (University College)

  Sept 2014 - Nov 2023

  Network Administrator

  • Provide helpdesk support which includes receiving calls, opening and logging helpdesk tickets, addressing issues that can be quickly resolved and routing trouble tickets to the appropriate resources.• Perform ongoing maintenance and review of end user’s systems and programs licenses. Diagnose and resolve technical hardware issues.• Developing and implementing the new plans for the support department to improve the technical support to staff and students.• Develop weekly and monthly reports related to helpdesk service and team’s productivity for the management.• Communicating and following up with different suppliers to get it to replace the defective under warranty parts.• Creating and maintaining the new users and profiles for staff and students.• Managing Kaspersky security center features including Vulnerability Assessment, Software Distribution and Operating Systems Deployment.• Responsible for Kaspersky anti-virus and Windows image deployment for over 700 PCs.• provide support of IT HelpDesk (ManageEngine) system and sharing the experience with support staff and ensure that the support activities do execute within the approved SLA.• Maintaining Gmail admin console including users and groups.• Maintaining the VDI system and vCenter storage.• Regularly reviews and reports the storage performance, storage capacity and calculates storage needs,reallocating space as appropriate.• Monitor the status of all backup jobs. Take corrective actions where necessary.• Maintaining the CCTV Camera & NVR.• Deploying and updating Windows images and software by WDS.• Train users on hardware and software.• Keep an eye out for needed windows server updates.• Support Avaya IP Telephone , IP Manager systems and Softex billing system.• Plan, run, and maintain workplace solution such as Meeting rooms, and printing solution.• Remote access solution implementation and support: FortiGate VPN and Avaya Softphone OneX application. Show less

• 

  Majan University College

  Nov 2023 - now

  Network and Information Systems Manager