Om Satyarthy

Experience

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  Access Infotech Pvt Ltd.

  Feb 2004 - Jun 2007

  Computer Faculty & Site Administrator

  - Organize, maintain and manage class systems in proper working condition and organize, maintain and manage class systems in proper working condition.- Develop and implement lesson plans and classroom activities in consistent with the student management issues. Determine and troubleshoot technology services for staff.- Proper maintenance and operations of particular client in terms of House Keeping, Food & Beverage, Stationery, Dispatch, Pantry & Vendor. Ensure proper manning at site with proper uniforms, grooming & good manners, ensure timely disbursements of payments of our staff deployed at site.- Ensure planning and execution of preparations for smooth operations and Surprise visits at night at site to avoid complains and misbehavior. Prepare daily, weekly, Fortnight, monthly records & SOP`s, checklists for operations and also take same from the staff. Show less

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  Startek India

  Jul 2007 - Nov 2014

  Assistant Manager

  - Worked with India's Leading BPO and got 6 promotions within the organization in 7.5 years’ of time span.- Got an opportunity to work in almost all domains and multiple profiles like QA, Specialist, Team Leader, Admin in-charge, Single point of contact for site / client level grievance. - Responsible for business reviews, MBR, QBR with external & internal stake holders.

• 

  Serco

  Dec 2014 - Jun 2015

  Assistant Manager Quality

  - Generate and publish Daily/Weekly/Monthly reports and Participating in periodic performance reviews of process, self and team members. Representing the organization and participating in client visits and reviews.

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  Startek India

  Jul 2015 - Jun 2016

  Manager Quality

  - Develop and maintain relationship with management and supervisors to resolve employee’s issues, concerns and grievances as per existing company policies. Provide high level customer service and ensure compliance to all company’s rules and regulations.

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  ZebPay

  Jul 2016 - Apr 2018

  Manager : Operations & Administration

  - Site Operations Manager aligned to key business with end to end "Customer Experience & Life-cycle management. - Coordinate with organizations founders and senior management to plan activities for higher productivity on production site.- Senior Management: Provide advice and assistance to senior management in the planning, implementation and evaluation / modifications to existing operations, Quality, systems and procedure.

• 

  Aakash Educational Services Limited

  Jul 2018 - now

  Managing branch business, operations, overall growth and development. Managed Central Zone administration, compliance and end to end day to day swift operations. Branch growth and overall branch management. Responsible to manage end to end branch operations and customer experience.

  • Senior Branch Head

    Dec 2023 - now

  • Regional Administration Manager

    Nov 2021 - Nov 2023

  • Branch Head

    Feb 2020 - Oct 2021

  • Deputy Manager

    Jul 2018 - Jan 2020