Kim Dalhover

Experience

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  Phoenix Sky Harbor International Airport

  Oct 2011 - Aug 2018

  Common use terminal equipment technician
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  CCS Presentation Systems

  Aug 2018 - Mar 2021

  Desktop Support Technician

  Information Technology Technician CCS Presentation Systems (08/2018 - Current)Provide desktop support for all users. Setup new employees with Lenovo PC/laptops/Mac equipment Active directory accounts, email accounts and new user orientation. • Create and add new machines to AD. Create new PBX accounts via ACD for NEC phones including physical punch downs.• Installed, Configured Apple Business Manager, Wandera Mobile Support, Patch Management using Manage Engine Desktop Central, Manage Engine ADSelfHelp, and Manage Engine Vulnerability Manager, Sophos Central Mobile Support Administrator• Repaired systems and instructed end users on how to use. • Configure Citrix applications, MS office 2003, 2007, XP and 2010, 2013, 2016, Office 365 Admin, Utilize GotoAssist, RDP and Teamviewer for remote access, imaging and delivery of software packages. • All IBM hardware configuration and repairs for desktops and laptops. • Provide support at desk side, remotely or over phone (help desk), Obtain job tickets from Trackit ticketing system. • Perform laptop training classes for company equipment refresh and all new/current employees. Including new software packages installed on laptops. • Provide Blackberry support. • Setup telephone and or video conferencing via GoTo meeting/webinar. • Perform hardware/software installations and configurations on PC’s, Laptops, Printers, Wireless routers/devices/print servers. • Installed and configured Cable/DSL modems. • Provided data migration services and configuration. • Outlook 2003/2016, Office 365 Administrator. • Perform break fix repairs on Dell, Sony, and peripherals. • Provided end user desktop support on hardware/software issues. • Installed and configured PDA’s, MP3 players, external peripheral devices. Show less

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  Cherokee Federal

  Mar 2022 - now

  Iformation Technology Inventory Manager

  Currently oversee the ordering, storing, and distributing processes of my organization’s products. I control inventory flow by using protocols that help avoid loss mitigation when necessary so supplies can be tracked effectively while also analyzing how much stock should actually exist at any one time in order to prevent under-reporting or overcounting. Utilize DPAS for all military organizations, I update, transfer, run Inquiries and reports, update and remove assets not longer needed from ther system. Show less