Brian Hess

Experience

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  Pacific Northwest National Laboratory - PNNL

  Jun 2016 - Dec 2017

  Intern

  Worked within the Embedded System Development and Research Department at a National Level Research Facility. Worked within various teams to hone computer programing and engineering skills. Worked with a variety of sensors, and programing languages on projects ranging from robotics to data collection systems. -Developed working aids for an International Hazardous Materials Inspections (IHMI) program.-Wrote C# code to communicate with a commercially available off the shelf device within the IHMI program.-Conducted research on RF signals of devices and wrote reports describing the collection process and data sets collected for customers.-Assisted Senior Management in development of biometric, sound, air-quality, and movements instruments.-Wrote C and Python code to integrate and operate multiple sensors and robotics.-Researched and implemented ideas to integrate advanced mathematics and computer code to simulate movement of automated turrets tracking simulated targets. Show less

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  Security Industry Specialists

  Aug 2018 - Aug 2019

  Responsible for managing the schedule of 54 Security Specialists; creating and approving time cards; verify and approve billing notes; working with client to manage expectations and develop security protocols that meet the client's needs; develop training and mentorship for the Security Specialists so that they provide a quality product for the client; and for with additional site supervisors to develop policies and programs to be shared with each site and for future growth. -Supervised a team of 50 Security Specialists supporting 24-hour site security for a Fortune 500 company. -Developed a schedule automation integration with Salesforce to reduce upload times by over 30 minutes a week. -Created a workforce management process in Salesforce for personnel management, requisition creation, billing, and disciplinary tracking. -Trained Human Resources personnel, company supervisors, and peers on Salesforce management tool use. -Primary point of contact for client escalations. -Developed training procedures and standards for the security staff to meet client business needs. Show less Supervise 25 plus security specialists providing security and concierge service for a Seattle based fortune 500 technology company. Responsible for assigning positions, QC'ing time cards, interacting with vendors and contractors to coordinate escort services within the client's high security spaces, providing mentorship for future supervisors from within the security specialists and developing a training model for a smooth operating environment. -Supervised a team of 15 Security Specialists during third shift site security for Fortune 500 company -Maintained 100% accountability of $500,000 worth of sensitive equipment -Developed a rotation schedule for the team to maintain alertness and presence -Entrusted with the security of High Valued Equipment and Sensitive Information in a less than desirable location -Dealt with Disruptive Outside Individuals calmly and with empathy to deescalate any situations while providing complete protection of the property -Trained and Mentored all Team Members on skills and professional development for future progression within the company or future ventures Show less

  • Site Supervisor

    Mar 2019 - Aug 2019

  • Shift Supervisor

    Aug 2018 - Feb 2019
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  Binary Anvil

  Sept 2019 - Nov 2019

  Manager of Customer Support and Service

  Manager of Support and Service Department for Binary Anvil, a web development company primarily specializing in Magento 2 e-commerce website builds. I lead project managers and several project teams split between the US, Philippines, and Ukraine. My role ensures the successful planning, implementation, and maintenance of web development projects. I work daily with software developers, solutions architects, and head engineers to keep projects moving forward and help our clients solve problems, stay on budget, and maintain project scope. -Managed a 24-hour international support & service department for 21 e-commerce sites. -Worked directly with four to six clients a day on site optimization and maintenance requests. -Developed standardized service level agreement timelines and prioritization metrics to improve issue resolution times. -Designed a billing system structure improvement for contract billables to end customers. Show less

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  City of Yelm, Washington

  Jan 2021 - now

  City Council Member

  Primary duties are to make laws, adopt regulations and budgets, levy taxes, authorize public improvements, provide for public safety and health, approve board and commission appointments, oversee a wide-ranging agenda for the citizens and to exercise the powers that State Statutes and City Ordinances empower the Council Members to lawfully govern the community.Essential Duties and Responsibilities Includes but is not limited to such essential functions as listed below: -Regularly and thoroughly prepare for each Council Meeting; read and review agenda material provided; become familiar with the City Comprehensive Plans, City Budget, Capital Improvement Plan, City Policies and other City documents that impact City policy. -Participate in discussion of issues; receive input from various sources and carefully considers all perspectives. -Respond to constituent requests for information or assistance. -Participate in community strategic and long range planning. -Adopt the bi-annual City budget. -Approve expenditures of City funds. -Work with citizen advisory committees established by the City Council to formulate recommendations to the City Council on policies and projects. Each Council Member is expected to take committee assignments and attend all committee meetings. -Serve as Council liaison to intergovernmental programs; serve on regional and state- wide boards, committees, commissions and task forces to advance and protect the interests of the residents of the City of Yelm -Review and approve capital improvements for the City.Member of the following: -Chair of the City of Yelm Public Service/Public Works Committee -Chair of the City of Yelm Public Safety Committee -Member of Thurston Regional Housing Commission -Member of Intercity Transit Authority -Member of Thurston Regional Transportation Policy Board Show less

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  Schnieder National Carriers Inc

  Jul 2021 - Oct 2024

  Associate Driver

  Professional commercial driver for Schneider assigned to a dedicated account. Drive an average of 2,000 miles weekly. Responsible for pre and post trip maintenance checks of tractor and trailer verifying safe to operate on public roads. Ensure trailers are delivered to assigned dock locations on time and properly parked at the loading dock. -Trainer and Mentor for 15 new drivers. -Maintained vehicle safety and route readiness. -Analyzed local urban traffic patterns to develop efficient routes, ensuring on-time delivery targets. -Owned customer relationship development, improving overall satisfaction through decreased issue resolution time Show less

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  Microsoft

  Nov 2024 - now

  Microsoft Software and System Academy, Server and Cloud Administration (CSCA19) Student

  Training as a Microsoft Software and System Academy student, specializing in Cloud Server and Cloud Administration. Developing skills in Azure administration, authentication, and implementing cloud models. Remote training to become a system administrator for major organizations.