Holger Meffert

Experience

• 

  Bundeswehr

  Sept 1983 - Sept 1989

  Petty Officer Second Class / Obermaat

  • Responsible for the fire control system on several ships • Service in the First German Minesweeper Squadron and on Drill Ship „Deutschland“ • Training of subordinates and officer cadets

• 

  ESCOM AG

  Sept 1993 - Apr 1996

  Network Administration

  • Administration of the local network and Novell servers• Leading and managing of the rollout of a new cable infrastructure for ESCOM including management of external providers• Planning, installation and management of the local network based on FDDI and Novell• Planning, installation and management of an internet access based on ISDN and HP9000

• 

  Carl Schenck AG

  Apr 1996 - Jun 2002

  Network specialist

  • Planning, installation and management of a Network Management System for Carl Schenk AG• Planning, installation and management of an international I-VPN for several global branches and subsidiaries• Leading the closure and transfer of the local data center to an IBM Data Center• Coordination of local WAN Provider of Carl Schenck AG (Deutsche Telekom and AT&T)• Administration of the local network including the VPN connections to branches, subsidiaries and 3rd party providers• Configuration of CISCO router and switches, Voice-Multiplex-Systems, Checkpoint and CISCO Firewalls• Teamleader of a team of 6 network specialists Weniger anzeigen

• 

  IBM

  Jun 2002 - Feb 2009

  Teamleader/ Network-Specialist; Manager/Supervisor Network Security

  • Design, installation and management of DMZs for several industrial customers• Performing appraisals, being accountable for employee development, vacation planning and on-call activities of the team • Collaboration of business plans cost improvement activities with regards to Lean/Six-Sigma projects• Significant collaboration in setting up a center of excellence in Czech Republic and transferring workload from Outsourcing Contracts to CZ• Responsible for resource planning of a team of high qualified network technicians• Audit support, support of SA70 and Business Control Reviews• Development and management of SLAs and KPIs for Outsourcing Customers in the area of networking• 2001 announced as an IBM Teamleader of an international team of high-qualified network technicians in the area of Network Security• 2001 announced as the Key Account Manager of an international industrial customer• 2007 Announcement as the Manager Network Services; supervising up to 30 employees Weniger anzeigen

• 

  AT&T

  Feb 2009 - Feb 2022

  Manager Service Operations /Supervisor

  • Supervising up to 35 employees (internal and external) including development plans, appraisals, budget planning• Responsible for implementation of RFS (Request for Service) and projects for outsourcing customers from the financial and industrial sector (Firewalls, Router, Switches, DMZ, loadbalancing, proxy) and hand-over to Service Assurance teams in Czech Republic.• Ensuring operations of customer networks in IBM Data Centers and external customer locations. Ensuring SLAs and SLOs are met• Project lead for integration of larger outsourcing deals (with and without take-over of employees) • Setting up a Service Delivery unit in Czech Republic for German customers• Focal Point for Compliance-Topics for the Business Unit in Europe• Ordering and managing 3rd party provider• Responsible for setting up and rolling out an EMEA Change Management Policy; performing the role of the Change Management Leader Service Delivery EMEA• Acting as the Service Management interface for EMEA for Change Management related topics• Ensuring strong and good relationship to IBM and IBM’s end customers Weniger anzeigen

• 

  Systal Technology Solutions

  Feb 2022 - now

  Service Operations Manager

  * supervising an international team of 20 senior network engineers* responsible for Service Assurance, Service Delivery, project and compliance services for a bout 15 customers in the DACH region