Haithem B.

Experience

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  ROLEX

  Oct 2011 - Oct 2015

  Senior Sales Consultant

  -Assist the customer in selecting products, answer questions and check for stock andavailability.-Informs customer of various grades of watch movements and type of servicing offered bymanufacturer.-Maintain and monitor sales activity records, prepare sales reports and follow up for management.-Ensure customer service satisfaction and good client relationships.-Approach the customer and deliver excellent service at all times through proper execution of companies policies related to customer service i.e. gift vouchers handing, exchanges and refunds, gift wrapping, self-collection.► *Key achievement*:- Designed & executed an automatized system for following up with customers, increasingcustomer retention by 23%- Received 96% positive customer survey results عرض أقل

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  QIIBOFFICIAL

  Apr 2016 - Mar 2018

  Customer Service Agent – VIP ( WAJAHA )

  - Executing and completing the procedures related to issuing credit cards to clients including opening accounts on electronic system and entering the monthly claim amount on credit cards according to procedures.- Activating customer’s accounts and cards online.- Executing procedures related to modifying banking cards including (increase/decrease limit – Stop card temporary – Activate card – Renewal, canceling and issuing new cards in case of stolen or damage).- Answer and handling visitors and callers inquires related to financial transactions and payments.- Conduct calls monitoring and provide feedback to the team members.- Highly motivated and ambitious individual able to give timely advice, guidance.- Improve best practices and organize time efficiently.- Consistently increase the sales ensuring quality عرض أقل

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  Malomatia

  Apr 2018 - now

  Software Quality Control Analyst

  Working as Software QC/QA in Qatar for:- Project: Qatar Courts Modernization Program: Supreme Judiciary Council (SJC)-Project (MME): Automation of the services of the Ministry of Municipalities and theEnvironment (almost 600 services)-Project Single Window (Ministry of Economics & Commerce):Creation of a digital systemallowing investors from anywhere in the world to access the services of 18 government agencies in one place.-Project (QPMC): Automation of vessel suitability processes Qatar Primary MaterialsCompany-Assist in the development, establishment and application of quality assurance measuresand test standards for new applications, new services throughout their development andlife cycle.-Review design documents and requirements, identified potential gaps to ensure the requirements were complete and comprehensive-Generate test cases based on requirements and other documents: writing, updating andmaintaining the Test documents for various stages of Testing for reference and auditingpurpose.-Execute functionality testing, system integration tests (SIT), user acceptance testing (UAT),including regression testing.-Participated in Walkthroughs and inspections of all business specifications, and used thatinformation to communicate with appropriate areas on problems, changes andenhancements that may impact data, workflow and/or functionality of the system as awhole-Proficient in all cycles of test life cycle from test planning to defect tracking and managingdefect life cycle.-Well-versed with Test Plan preparation and Testing’s effort estimation-Work with the development team and test lead to troubleshoot and resolve issues.-Bugs logging and tracking through JIRA and report test results to the stakeholders-Preparation of functional test scenarios and test conditions across different modules. عرض أقل