RAHUL ASTHANA

Experience

• 

  SBI Life Insurance Co. Ltd.

  Aug 2008 - Apr 2010

  Associate

  •Handling & Managing Customer & Sales Officers queries and following up for resolution with concerned persons.•Underwriting of proposal forms sourced by sales team•Managing branch admin.•Managed branch petty cash.•Process vendors bills.

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  ICICI Bank

  Sept 2010 - Dec 2012

  Officer

  Back Office Operations• Process all customers’ modification requests like address change, Nominee updation or deletion, Cheque book request, etc.• DVU of Saving Bank Account forms as per KYC norms issued by RBI.• Track status of Account opening forms (AOF) at each level of processing till it will open.• After activations of non-Ikit saving a/c, transfer initial KYC funds from office a/c to customer’s a/c.• Cost Consciousness- Controlling controllable expenses like electricity/telephone/stationery etc.• Played a key role in implementation of bank’s quality initiatives “Five-S”, Standardization of Process documents and imparting training on Banking operations, Account Opening and KYC issues.• Possess effective communication, interpersonal & problem solving skills with the ability to handle extremely busy and hectic schedules.Customer Relationship Management• Handling & Managing Customer & Sales Officers queries and following up for resolution with concerned persons.• Executing customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms. Show less

• 

  Axis Bank

  Jan 2013 - Nov 2016

  Deputy Manager

  1) Audit And Compliance-Error free Verification of CASA account opening forms / documents for compliance to the KYC guidelines issued by the Bank and various regulatory authorities from time to time.-Ensure that all discrepancies in account opening forms are raised to the Branch correctly and at a single instance.-Check reverts received from branches on discrepant forms and evaluation of the same for completeness and compliance to internal and external guidelines.-Ensure TATs as committed to Business groups are adhered to and any instances of non-compliance are reported to immediate supervisor.-Generation & Maintenance of Internal MIS. -Ensure that the Benchmarked Productivity is achieved.-Play a pro-active role in new products, processes or systems roll out impacting operations at hub.-Establish and implement uniform, standard and benchmarked processes and practices at the Hub as per Bank’s processes and procedural guidelines in conjunction with Central Processing Units (CPU).-Responsible for comprehensive compliance and implementation of process, policies as per guidelines (internal & regulatory) & satisfactory audit rating of each unit. Take corrective actions and ensure compliance with audit findings. -Ensure accuracy and timeliness as per Bank’s established Service Level Agreements. -Mentor & train team members, towards Ops Risk Management & fraud prevention and control.-Play an active role in new products, processes, systems roll out. Comply with bank policies and procedures to ensure safety and security of Bank's and customer's assets.2) Relationship Management-Ensure timely escalation of issues that is impacting business and possible solutions to address the concerns to the RMs, TLs, & BHs.-Executing customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms.-Ensure pro-active & sustained liaison with CPU, Product, Sales RM, and leadership from branch banking where required. Show less

• 

  HDFC Bank

  Nov 2016 - now

  •Responsible for managing team to obtain high levels of performance in gross approval rates, compliance to TAT, cross sale products while maintaining quality for credit card and merchant acquiring in payment business.•Analyzing and interpret data to understand key business issues, and recommend appropriate solutions for process metrics like sale of credit cards and cross sale products, FTNR, declinals, curables, approval rate trends and strategizing performance for forthcoming month.•Designing and maintaining score cards for team performance in coordination with the daily and weekly achievables rolled out to the team and keeping a tab on attaining the team targets on time.•Work in coordination with support functions (Sales, AFU etc.) to ensure team gets the required support to deliver business goals and achieve targets. •Committing and deliverance of costs and keeping budget under control in terms of salaries, incentives, travel costs, vendor costs and training expenditure. Show less

  • Senior Manager

    Jun 2023 - now

  • Quality Manager

    Nov 2016 - Jul 2023