H Anto P Rayen

Experience

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  Gujarat Heavy Chemicals LTD

  Nov 1992 - Oct 1996

  Customer Support Engr and Grown as Entity Head

  GM-B ) within 6 years.Responsible for End to End Customer Service through direct engineers and service providers for North India ( J&K, HP, Rajsthan, Chandigargh, Haryana, Uthranachal, UP, MP & Chattisgargh ).Maintain a database of around 13500 desktops, 350 Servers and over 800 laptop's and networking products.Responsible for all customer complaints and technical escalation.Responsible for rolling out programs to improve service deliverables to customer's.Responsible for the location performance on Financials ( profitability )Responsible for Revenue Growth and Cost Control on Material usage and thereby improve MarginsFinalize the Service Providers based on the requirement and work out the financials for the service providers.Identify the training requirement for the partner and Direct engineers and Organizing the same .; M/s Gujarat Heavy Chemicals Ltd. In house Hardware & Network Engineer- Veraval.Responsible for the upkeep of the In-house network and to take care of the IT Hardware and Networking products. 3 Year Diploma In Electronics & Communication Engineering.Passed out with Ist Class.Done projects on Microprocessor based Electronic Telephone Exchange.Leadership through Quality, Customer relation skills, Networking and Fundamentals, Self Managed Work Group, Show less

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  Info system Ltd

  Mar 1997 - Sept 2004

  North Entity Head - Technical Support Services

  Was responsible for Service Delivery for Entire North India.

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  Acer India Pvt Ltd

  Jan 2004 - Aug 2006

  Was responsible of Service Delivery for Karnataka, Tamil Nadu and Kerela. Customer Support , ASP Support and Service Delivery.

  • Sr. Manger - Customer Support

    Oct 2004 - Aug 2006

  • Sr. Manager - Customer Support

    Jan 2004 - Jan 2006
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  Acer India (Pvt) Ltd

  Oct 2004 - Aug 2006

  Senior Manager - Customer Support

  a)Joined as Manager Customer Support on Oct 1st 2004 and got promoted as Sr. Manager - Customer Support on Feb 2005.b)Responsible for end to end Customer Service through Direct engineers and though 120 Service Providers; out of Bangalore.c)Maintain a database of over 30000 desktop , 1000 server and over 20000 laptop's which includes large government and bank orders.d)Responsible for all customer complaints , technical escalation, Multi location project coordination, revenue generation, training , ASP reachetc. Show less

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  HCL Infosystems Ltd

  Aug 2006 - Apr 2007

  Business Development Manager - Support Services

  Was responsible for Services Revenue Nationally ....

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  NCR Corporation India Pvt Lts

  Apr 2007 - Mar 2009

  Territory Manager - WCS

  To Take of Service Delivery of Karnataka...

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  NCR Corporation India Pvt Ltd

  Apr 2007 - Mar 2009

  Territory Manager

  WCS.Working as a Territory Manger - WCS for Karnataka State ensuring Service Delivery across all the NCR customers. I was also the ASM for Canara Bank, Corp Bank & State Bank Of Mysore.Responsible for Service Delivery and Customer Satisfaction across Karnataka for 1779 ATM's and 4 MICR center( ATM, MICR, Encoder, Cisco, AT&T, etc ) . with the team size of 28 engineers as per the agreed SLA.Responsible for all customer complaints and technical escalation.Responsible for completing all the roll out activity and New installation. Identifying the training needs for the engineers. Show less

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  IBM India Pvt Ltd

  Apr 2009 - May 2013

  Command Center- SSO OPS.Heading the command center operation in Manyata Tech Park and FTP, Whitefield. This is the command enter operation for the SSO SO which is Remote Infrastructure Support which is part of Gobal Delivery Center India. Mange a team of 400+ and support over 75 customer . The work involved is consol monitoring , batch , scheduling and production control. Currently there are around 11 account in transition by which the team size will increase to 450+ by Dec 2011.Also responsible for transition of new accounts . Show less SSO OPS.Joined as Second Line Manger SSO OPS and promoted as a Third Line Manager is six months and was leading a team of 500 + and was responsible for 80 customer 's service delivery. Team Profile: SLA/KPI/KRA management, Monitoring of servers & First/Second Level problem determination for IBM Internal/External customers including Backups, Node Up/Down monitoring, Performance management, Batch Job scheduling/monitoring, Applications, Network devices etc. Ensure Service Delivery as per the ITIL defined processes and align the processes to ITIL if otherwiseStrategic decisions made to show cost saving benefits to the customers (Optimization of shift pattern)Audit preparedness by aligning various process & procedures as per the Standard Operating Procedures within the departmentManaging client visits, showcasing the GDC India Command Center capabilitiesManaging day to day Service Delivery issues liaising with the Customer/Account teamsWorking with the Engagement teams for New business opportunities People Management: Ensuring a healthy working environment for the teams, managing direct reports (First Line managers/Technical Services managers), handling skip level meetings with SME's/Team Leaders/OperatorsDriving the LEAN initiative to optimize overall efficiencyEnsure audit compliance for all audit requirements (BS7799, BS15000, ISO Standards & Corporate Audit)Performance/Operations management reviews with the senior leadership team on a weekly basis reporting the status. Handling high level customer escalations and reporting the status to the leadership team as required.Operational Status reviews with the Customer/Account teams on a weekly basis for large customers and on a need basis for small sized customers Show less

  • Sub Sector Lead ( Industrieal - Automotive & Electronics )

    Sept 2012 - May 2013

  • leader - Command Center Operations , SSO Server Orginization

    Apr 2009 - Aug 2012

  • Leader

    Apr 2009 - Aug 2012

  • Third Line Manager

    Apr 2009 - Aug 2012
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  Telia Cygate India Pvt Ltd

  Jun 2013 - now

  Director - India Operations
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  Cygate Cloud Services Pvt Ltd

  Jun 2013 - Jun 2023

  Director - Managed Services , India

  Ipeer India is a Swedish Based company which is into Quality Server Hosting , Cloud Computing etc.Ipeer India will support the Nordic customer based out of Bangalore.I was responsible for setting up this organization from the scratch like statutory requirement, finding the office , setting up the infrastructure ,creating policy & procedures , hiring the team , training the team and today we have a very strong technical team and also we are live.

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  Ipeer India Pvt Ltd

  Apr 2015 - Jun 2023

  Director - India Operations

  Ipeer India Pvt Ltd. is a subsidary of Cygate AB (Ipeer AB till 2014) which is based out of Sweden. Cygate AB is a leading systems and Network integrator in Nordic region. After acquiring Ipeer AB, Cygate AB now even offers multiple Cloud Services. Responsible for setting up Ipeer India office from the scratch and worked on statutory requirement, renting real estate, setting up office infrastructure, setting up policies and procedues, hiring relavent talent, getting team up to speed to support parent company. We are fully operational since Q4 2013 with minimum resources and now having a strong technical team supporting team across multiple platform at all levels. Show less

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  Cygate Cloud Services Private Limited

  Nov 2015 - Jun 2023

  Director - India Operations

  Cygate Cloud Services Private Limited ( Formerly ,Ipeer India Pvt Ltd. ) is a subsidary of Cygate AB (Ipeer AB till 2014) which is based out of Sweden. Cygate AB is a leading systems and Network integrator in Nordic region. After acquiring Ipeer AB, Cygate AB now even offers multiple Cloud Services. Responsible for setting up Ipeer India office from the scratch and worked on statutory requirement, renting real estate, setting up office infrastructure, setting up policies and procedues, hiring relavent talent, getting team up to speed to support parent company. We are fully operational since Q4 2013 with minimum resources and now having a strong technical team supporting team across multiple platform at all levels. Show less