Shin Chen

Experience

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  AIESEC

  Jul 2009 - Jul 2011

  President of Sun Yat-Sen Local Office
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  Global Citizen for Sustainable Development Organization

  Jan 2010 - Mar 2010

  Management Trainee
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  PAREXEL

  Sept 2012 - Jan 2016

  - Administered studies of Eli Lilly, Otsuka Pharmaceutical, Pfizer through GCP audit; Assisted associated tasks such as Project Management Plan, Central File Maintenance Plan, SOP list and documentation.- Recognized by the client Almirall and EU Business Director for successfully shortening 16% of original projected schedule. - Directed meetings consisting over 30+ colleagues from Taiwan, Japan, Singapore and Hong Kong. Enhanced members’ knowledge on standard company practice and work efficiency. 收回

  • Site Intelligence Analyst II

    Aug 2014 - Jan 2016

  • Project Specialist

    Sept 2012 - Aug 2014
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  Google

  Jan 2016 - Apr 2018

  Google Play Developer Support Specialist (via Accenture)

  - Offered Google Play key partners (APAC) and global Android developers issue solutions in both Chinese and English.- Mentored and provided job shadowing for agents in call center, ensuring all were trained in product knowledge and capable of performing assigned duties, resulting in consistently achieving highest customer satisfaction rate (91-94%). - Developed and implemented customized responses to improve team efficiency which leads to a 5% increase in FRR rate and 194% increase in monthly team volume. - Collaborated with global cross-functional teams including engineering, sales and policy. 收回

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  大昌華嘉

  Jun 2018 - Jan 2020

  Business Analyst

  - Assisted VP in measuring objectives and action plans, also monitored the implementation of strategy, company targets and execution- Created and implemented systems to achieve operation excellence, which helped sales and marketing have better control on sales forecast, inventory and channel expenses.- Reviewed quantitative and qualitative cost data to identify issues, providing insights for management for cost reduction.- Managed or led various ad-hoc activities or individual units/projects for VP 收回

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  賽諾菲

  Feb 2020 - Jan 2023

  Data Analyst

  - Developed Power BI dashboards to provide actionable insights and to help decision making on Omnichannel engagement, GtM plan, HCP behaviors, HCP preference and ROI.- Partnered with digital manager, IT and vendor to develop advanced analytics solutions such as predictive models, machine learning algorithms, customer segments to personalize customer experiences and target marketing communications.- Provided consultation to internal stakeholders and participated in cross-functional teams to address visualization and analytical needs.- Integrated various data sources, including MI Centrix, Adobe Campaign and Akamai, into a singular, clean, and useable data set. 收回

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  Sandoz

  Feb 2023 - now

  SFE Assistant Manager